Alan Tam Email & Phone Number

Birmingham, England, United Kingdom

• Installation and configuration of Desktop, Laptop, and Server hardware• Logging, prioritisation, and resolution of incidents raised with the IT Helpdesk• Support of Microsoft technologies, including Windows 10, Office 365 and Active Directory• Carrying out routine patching and maintenance of desktop and server systems• Providing end user support and training• Escalating IT issues to 3rd party suppliers• Working with the IT Manager and other members of the IT team to identify and implement new systems• Documenting support processes and producing end user documentation• Configuration and management of server backup systems• Maintaining hardware asset lists• Ensuring the availability and security of the BES IT system

Wolverhampton, England, United Kingdom

- 1st & 2nd line support, troubleshooting and first time fixes- Desktop support- Customer service- Office 365 migration project and Microsoft products support

Hong Kong

- Negotiate contracts with IT service vendors (eg. hardware/software procurement and warranty service).- Governance system integration project and annual desktop/notebook PC purchase and tendering process.- Project implementation and coordination of organisation system (deploy Microsoft Office 365 to replace former emailing system, Client case system).- Budget plan on infrastructure development and operations for coming years.- Monitor network infrastructure and manage security alerts to maintain a healthy environment.- Define IT standard and Disaster Recovery Planning to cope with organisation IT policy.- Maintain and monitor organisation servers capacity and structure (NAS, Backup, VM).- Provide staff training on using video conference applications and equipment (Microsoft Teams/Zoom/Polycom) and other IT technology.- Monitor and deploy apps to iOS devices by Apple MDM Server.

Hong Kong

- IT infrastructure and system setup and support for Hong Kong and Asia branch offices.- Supervise IT service vendors and hardware/software procurement.- Define IT standard and Disaster Recovery Planning to cope with company IT policy.- Setup, maintain and monitor company servers capacity and structure (NAS, Backup, VM)- Setup and Maintain companies function rooms system and equipment (Cisco and Webex Video Conferencing)

Hong Kong

- Lead IT infrastructure and system for Hong Kong and Southern China branch offices; support business applications and users between HK, Southern China and Taiwan HQ IT department- Budget plan on infrastructure development and operations for coming years- Supervise IT service vendors and hardware/software procurement.- Define IT standard (asset naming, desktop) to cope with company IT policy- Maintain and implement inter-company Vehicle management system- Offices and Shops setup and relocation, IDAP Telephony System, VPN (MPLS, IPVPN), CCTV Surveillance, Video Conferencing Equipment Setup and Support

Hong Kong

- System Support for users over Asia Pacific Offices- Maintain ERP system (Infor-SunSystem)- Windows Server 2003, Server 2008 maintenance, backup and administration- Offices and Shops relocation and setup

Hong Kong

- Provide technical support for PC users from Hong Kong, Shenzhen & Macau Offices- Windows Server 2003 and Red Hat Linux Server administration, health check and monitoring- Server Backup and Date Restore- Network and Firewall Support- Centralize virus monitoring- Installations for PC hardware and software, Inventory Control & vendor management, Video Conferencing Equipment Setup

Hong Kong

- Project Implementation for Immigration Dept. of HKSARG- Windows Server 2003 Administration (setup and clustering)- Active Directory setup on Windows Server 2003 (create users and access rights, organization policy setup, domain and DNS creation)- System Backup for Windows Servers

Hong Kong

- Provide technical support for PC users on Hong Kong and Guangzhou- Supervise IT Support in Guangzhou office- Windows Server 2003 and Exchange Server 2003 Administration, Support and System Backup- Maintain AS/400 System and coordinate with vendor- ERP system (Microsoft Axapta) implementation- Network and VPN Support - Video Conferencing Equipment Setup (Polycom)

Hong Kong

Bsc, Computer Science

Higher Diploma, Computer Studies

Education record