Kasan Wheatley Email & Phone Number

Tampa, Florida, United States

• Provide armed physical security and conflict resolution for multiple federal buildings and courthouses. Support Federal Protective Services (FPS) by enforcing safety and regulatory compliance. Leverage technical skill.
• Improved customer relations via process improvement initiatives; restructured vision with focus on office morale and engagement; led change management efforts to strengthen conflict resolution proficiency
• Reduced screening time by 30-40% with introduction of revised procedures; assessed efficiency of existing policies and equipment; analyzed client response to screening methods
• Boosted response readiness to violent situations; reviewed current mitigation procedures and identified opportunities for improvement; championed heightened collaboration; fostered supportive work environment
• Leveraged Spanish language skills; further increased language proficiency; decrease wait times and filled need for bilingual officer; minimized language barrier in numerous instances and reduces risk of disruptive.

Tampa, Florida, United States

Served in multiple AMC theaters part-time to deter theft and act decisively in potential active shooter event. Supported staff and management in their roles, assisting with difficult, violent, or potentially violent customers.

Tampa, Florida, United States

• Monitored worldwide security threats and mitigated incidents in call center environment under contractual agreement with Citibank. Troubleshot technical issues, verified contractors, assessed license data, and offered.
• Promoted to Security Captain overseeing complex with ~5K employees; Led physical security operations, CCTV review, alarm testing, and personnel identification; partnered with law enforcement to complete fraud.

Tarpon Springs, Florida, United States

• Provided leadership for team of 10-20 officers and security detail management at Innisbrook Golf resort. Led event security, ground patrol, and rapid response efforts. Introduced process improvement initiatives. CORE.
• Promoted to Security Captain within first week to head turnover contract; assessed needs and concerns of staff and resort security requirements; stabilized work environment via relationship management and schedule design
• Streamlined security processes to improve overall efficiency; partnered with department managers to strategize mission support writing; redefined security personnel responsibilities to improve company image

Tampa, Florida, United States

Maintained safety compliance and provided sales support for clothing department. Worked collaboratively to achieve company vision and maximize customer experience. Daily operations included pricing inquiry and customer support

St Croix, US Virgin Islands

• Oversaw safety and regulatory compliance for executive offices of Governor and Lt. Governor. Utilized security management and crowd control tactics. Partnered with external teams to provide specialized security.
• Fostered customer-focused environment while maintaining security focus; collaborated with coworkers and supervisors to determine opportunities for improvement; implemented procedures to improve screening process
• Achieved clearance to work on Special Assignments due to consistent work ethic; trained coworkers on refined screening procedures; championed customer relations and cross-departmental communications
• Supported several executive protection assignments within 1-year timeframe; acted as liaison for US Secret Service team on advance detail; orchestrated physical security responsibilities for high-profile clients

St. Croix, US Virgin Islands

Provided personal security for high-profile client and international visitors. Oversaw daily operations at multiple company sites. Worked with local law enforcement to investigate incidents and meet security requirements.

St. Croix, US Virgin Islands

• Directed daily operations and monitored security requirements for contractual assignment with Juan Luis Hospital & Medical Center. Led daily patrol coordination, documentation, and control access initiatives. Chaired.
• Partnered with Security Coordinator and team to pass security portion of Joint Commission Accreditation inspection; led routine security team meetings to review and prepare for inspection; delegated weekly supervisory.
• Boosted overall stability and efficiency through relationship and personnel management efforts; met with department leaders to understand client needs and unify internal communications; led hiring, training, and.

St Croix, US Virgin Islands

Managed Operations for Multi-million-dollar Federal Contract. Oversaw Team of 10+ Officers During Daily Armed Protection Assignments. Garnered Recognition from Federal Protective Services (Fps) and General Services Administration for Leadership and Compliance Skills. Established Credible Customer Service Regulatory Standards.

St Croix, US Virgin Islands

Oversaw Coordination and Supervision for Courier Services under Tight Time Constraints with Focus on Accountability. Implemented Process Improvement Efforts to Achieve Safety Record with No Loss, Theft, or Incident. Championed Customer Service Model and Leveraged Relationships with Clients Such as Loomis Fargo, At&T, Usps, and Fedex.