David Wheeler Email & Phone Number

Thrive Mortgage merged with Lower LLC in Q1 of 2024. I retained my role of Enterprise Architect.

Technical lead responsible for managing all aspects of Thrive's IT infrastructure.• Planning and implementation of Thrive's merger with Lower LLC, including evaluation of all IT vendors and systems for both companies and merging the two IT environments to meet total company's needs.• IT representative to Project Management Office and technical lead for long and short term strategic projects.• Develop and maintain business relationships with enterprise vendors, including CDW, HP, Microsoft, Cato Networks, and others.• Manage all aspects of Thrive's network and connectivity, including LANs, WAN, internet, and VoIP.• Develop and manage system and file level backups using Veeam Backup and Replication and UniTrends Datto BCDR.• Member of IT Disaster Recovery Team.• Plan, implement, and maintain enterprise applications, systems, and infrastructure.• Assist Director of IT with expense tracking and budget forecasting.• Train and coach Tier I and II tech support staff.• Provide Tier III tech support.

Austin, Tx

System Administrator responsible for implementing and maintaining Windows 2008 Servers and Windows 7 workstations in an Active Directory domain. Manage VMware ESX servers with SAN attached storage hosting Windows virtual machines. • Planning and coordination of primary data center migration to secure hosting facility.• IT representative to Project Management Office and technical lead for long and short term strategic projects.• Develop and maintain business relationships with enterprise vendors, including CDW, HP, Harland Financial, IBM, Microsoft, and others.• Manage telecom and cellular accounts and contracts with Sprint, AT&T, and Time Warner Telecom.• Mobile device administrator (Apple and Android).• Develop and manage system and file level backups using Backup Exec 2012 and EMC Data Domain appliances.• Member of IT Disaster Recovery Team for credit union.• Plan, implement, and maintain enterprise applications, systems, and infrastructure.• Assist Director of IT with expense tracking and budget forecasting.• Train and coach Tier I and II tech support staff.• Provide Tier III tech support.Unsung Hero Award Winner - 2012Back Office Employee of the Year Nominee - 2012

Georgetown, Tx

Sole proprietor responsible for desktop, server, and network support of a variety of platforms for small business and home users. Provided small business owners consulting services including network design, long term expansion planning, disaster recovery, and systems implementation.

Georgetown, Tx

Manager responsible for daily operations of the ComputerCom division of Computer & Internet Resources. Worked with ownership to expand service division into new geographical markets and establish the CIRWireless Internet division.• Planned and coordinated the implementation of wireless wide area network for CIRWireless Internet division.• Coordinated and managed daily activities of all ComputerCom service technicians.• Developed and evaluated business performance metrics and reported to owners.• Managed inventory and purchasing activities.• Hired and trained new employees.• Developed and maintained business relationships with clients and vendors.• Worked with business client ownership to design and implement IT systems, policies, and procedures.• Provided Tier III tech support.

Computer technician responsible for building and deploying new desktop workstations for use by students and faculty/staff, provide Tier I and II tech support for faculty/staff, and train faculty/staff on new hardware and software systems.