- Conducted extensive requirements gathering and brainstorming sessions, leading to the successful build-out of business processes and systems enhancements.- Executed numerous data management tasks of over 18,000 contacts, including data loads, de-duplication, data segmentation, and tagging, ensuring clean and accurate data across the system. - Managed extensive data tracking, cleanup, and maintenance, following best practices to ensure long-term system usability.- Created and maintained training documentation, enhancing team knowledge and ensuring adherence to best practices. - Organized and documented processes, ensuring easy access and reference across the organization.- Spearheaded system improvement initiatives for both backend and frontend users, optimizing usability and enhancing user experience.- Participated in integration efforts with third-party services, improving the UI and overall system functionality for end users.- Lead customer service operations, effectively resolving cases and contributing to a better internal customer experience. Customization of our CRM, including migration from an old CRM to a new platform. - Set up and configurating analytics for tracking and identifying UI inefficiencies.

- Conducted requirements gathering and led user testing sessions for major projects, managing the full project lifecycle from development to deployment, including training.- Spearheaded the development and optimization of a Salesforce-based ticketing system, incorporating custom object and field creation.- Implemented meticulous deployment strategies, adhering to best practices, and worked on iOS app integration to ensure data alignment.- Utilized productivity tools like Excel, Word, Docusign, and Salesforce Dataloader, and participated in cross-departmental meetings to streamline processes.

- Developed and managed custom Salesforce solutions, including Flows, Custom Objects, and Fields, across multiple environments, from sandbox creation to production deployment.- Conducted data loading, and crafted reports, dashboards, and Lightning pages, complemented by extensive user story documentation for task and requirement clarity.- Utilized Jira and Azure for effective project management, and rigorously tested Salesforce solutions, maintaining detailed documentation and user guides.- Led client/stakeholder meetings for requirements gathering and progress updates, managed third-party applications, and provided end-user support, including access management and data visibility configurations.

Graphic Designer:Extensive use of Adobe Photoshop and Adobe Premiere Pro for Youtube thumbnails and video production. Iterative testing to optimize performance of thumbnails, using tools such as, Midjourney, Dall-E, Canva, Photoshop, and Upscayl.Salesforce Administrator / Video Editor:Created multiple Salesforce apps for internal use and instructional examples for studentsin Salesforce courses. Extensive data loading of customer data and sales data. Deduplication of leads and contacts. Created reports and dashboards for sales and support performance. Provide studentsupport by answering Salesforce questions. Process automation via workflow rules,processes and flows.Alexa skills development for Salesforce job interview simulator, leveraging Skill Blueprints.Extensive video editing of Salesforce training tutorials, using Adobe Premiere.Online course construction using Kartra, Udemy and Vimeo OTT for an audience of135,000+ on-demand students, spanning across 175 countries. Edit replays of livewebinars and live Zoom classes. Uploading marketing and instructional videos to YouTubeand other Social Media platforms, along with creating custom thumbnails using various tools, including AdobePhotoshop.

Licensed Insurance Agent for Nashville Music City Insurance Agency.

Junior Salesforce AdministratorRezult Group, Inc – Brentwood, TN – March 2021 to April 2021Requirements gathering for a new Salesforce implementation. Created reports anddashboards for recruiters and sales people to measure activities and goal attainment. Multiple tabular and summary report creation to allow for multiple dashboard component display options.Created and edited lightning pages for app default home pages. Component visibility adjustments by profile for dynamic display of lightning pages. Complex dashboards with multiple filters and Visualforce pages embedded in app home pages.Data management utilizing Data Loader for mass exports, inserts and upserts.