Michael Wheelock Email & Phone Number

Serving as a customer advocate and sales lead, specializing in the deployment of phone, text, cellular, and contact centers. My goal is to help businesses improve their customer communication strategies by integrating voice and SMS communications in their main business software. As a customer advocate, I focus on advanced solutions like social media scoring and AI-driven insights to enhance customer retention and identify areas for improvement, such as dissatisfied customers or missed sales opportunities.With my expertise in leveraging technology, I help businesses strengthen their relationships with customers while boosting their overall bottom line.

Dallas-Fort Worth Metroplex

I played a pivotal role in supporting sales partners, leading marketing campaigns, and driving initiatives like the rollout of zero-cost EV charging solutions for businesses. Additionally I launched a digital marketing solution that required zero customer investment and proactively generated revenue for retail locations. I also focused on selling a broad portfolio of cutting-edge products, including SD WAN solutions, business surveillance systems, and VoIP. In addition to sales efforts, I contributed to the company’s content strategy by creating blog posts that highlighted the value of our solutions, further enhancing brand awareness and lead generation. My approach ensured clients received tailored solutions that addressed their specific needs, aligning our offerings with their business objectives.During my time with the company, I consistently outperformed targets, generating revenue that was multiple times my salary. My success was driven by a deep understanding of client pain points, a focus on personalized solutions, and collaboration with partners. The marketing efforts I spearheaded were instrumental in fostering long-term business relationships and expanding market reach. Despite my successes, I ultimately left Modas Systems due to funding issues, though I am proud of the contributions I made to both our sales and marketing efforts in a competitive environment.

Frisco, Texas

The mission of Tango Networks, Inc. is to enable mobile-first enterprises with innovative and simple communication solutions.Primary role as US lead Channel Account Director leading partners from recruitment, onboarding, and revenue. Supported growth from two partners to over 15 partners in the United States theatre. Built direct relationships with major industry manufacturers including Cisco and netsapiens. Obtained Cisco product certification for 3rd Party integration and app store listing. Created a 6-week sales training program designed to help UCaaS reps transition from price-based to needs-based selling. Sessions include qualifying opportunities, identifying needs, overcoming objections, and closing the deal. This resulted in a 300% increase in sales quarter over quarter. Primary Salesforce.com administrator building custom objects and fields, reports and dashboards, automated workflows, Learning Management System, and integrations into Atlassian/Confluence/Jira using Google Sheets.Formulated and wrote numerous blogs for website:"See Links"Created direct sales and partner Learning Management Systems including "See Links"

Plano, Tx

Promoted from National Account Manager to position. Tasked to create a business within a business to tap new markets for the company. Able to grow business organically without hiring new sales force or increasing company costs.Increase business across 60 account reps by 256%, year over year, for product line through education, incentives, and creating solutions. Provided multimillion dollar designs, scopes of work, customer demos, and executive presentations.Directly Managed a group of presales engineers and managed post sales implementation teams. Served as executive escalation point on post sales implementation issues.Mentor to new hire junior account managers.Managed multi-million dollar revenue stream

By building a tight relationship with customers and prospects , I have helped achieve corporate goals through creativity and mutual loyalty. Advocating and implementing solutions that create heros through premise and cloud based solutions. Specializes in Mid Market and complex call center solutions that affect bottom line growth in a positive way for customers. Top managed services champion

Call Center leader and rising star. Rotated to new and challenging assignments throughout to ensure continued challeges. Managed unionized employees ranging from inside sales to outside installation and repair. Served as chief of staff and reporting specialist. Consistent president's club winner

Master In Business Administration, International Business

Bachelor In Business Administration, Management Information Systems

Elementary Education