• Recruited by franchisee to grow the company; franchisee achieved 56% increase in sales in 2019• Analyzed financial performance, established regular reporting systems• Calculated and tracked loan payoff amounts to confirm lenders’ and attorneys’ calculations• Created macro-driven Excel database to track and monitor projects/properties to ensure they were working within the confines of set deadlines and budget limitations; generated progress reports to managers • Tracked purchase/sale progression with Salesforce• Trained support staff.

• Combined entrepreneurial drive with management and business acumen to facilitate a 164% increase in student recruitment over a 4-year period • Planned, executed and monitored project activities • Directed all day-to-day operations including overseeing the Directors of China and Vietnam as well as a corporate staff of 5 additional employees.• Supervised student recruitment efforts for 4 primary countries and successfully facilitated recruitment of students from a total of 7 countries.• Managed an average of 75 students annually from multiple continents. For the 2017-2018 academic year, 100% of Chinese student responders indicated they were “Very Satisfied” or “Extremely Satisfied” with AOA’s services.• Engineered ad hoc databases in Excel to track pertinent financials. Detailed overall cash flows for CEO to make informed financial decisions.• Analyzed and reported student recruitment market trends across various countries to aid planning of company’s long-term trajectory.• Conducted new student orientations to acclimate students to U.S. culture.• Planned, budgeted, and led all aspects of annual two-week recruiting trip for visiting potential long-term clients. Hosted an average of 30 international guests.

• Developed cost estimation and scope, managed schedule, services delivered on-time, on-budget • Cultivated and managed key stakeholders to ensure value-added project output and client satisfaction was achieved and maintained• Oversaw homestay program including leads generation, screening, and interviewing of potential candidates. Conducted subsequent training & directly managed up to 39 host families annually.• Generated leads, screening, placement and ensuring safety and cultural immersion; Designed and implemented effective marketing campaigns • Implemented IT transition of CRM, databases, and email to Zoho and later to SharePoint.• Created digital and print brochures for student and host family marketing campaigns. Executed subsequent marketing campaigns using Facebook ads, EDDM, etc. • Acquired necessary knowledge of multiple software and SaaS including: advanced Excel and Google Sheets functions & macros, Microsoft SharePoint, Adobe Acrobat, Adobe InDesign, Adobe Lightroom, Adobe Premiere, Zoho CRM, etc.

• Significant contributor to the development of ICDs Quality Management System (QMS) and subsequent acquisition of ISO 9001 certification• Recommended and implemented modifications to procedures and standards• Tracked and evaluated inventory. Solved Chempax inventory tracking problems with advanced Excel formulas.• Conducted all in-house quality control testing of alloys via OES spectrometer.

• Project managed cultural exchange program for US students, 95% rated the experience excellent• Set campus goals and direction for a 6-member expat team. Scheduled and led weekly team meetings to oversee goal achievements.• Developed annual speech contest for over 1,500 post-graduate students. Orchestrated all stages of the 3-round speech contest. Developed a bilingual judging standard. Created Excel scoring sheet for unique calculations. Invited to direct in subsequent contests.• Time frame includes a 1-year sabbatical in the U.S.

• Taught 14 semesters of English to over 4200 university students at Nanjing University of Science & Technology. • Timeframe includes a one-year sabbatical in the U.S. as well as initial two years of employer sponsored language studies in Changchun, China.

• Accumulated experience with wet chemistry techniques• Acquired experience with Distek dissolution baths, Agilent software, and Waters HPLC• Gained cGMP/GLP/FDA training and experience• Utilized various equipment to ensure product met quality requirements• Filed reports of findings• Kept meticulous records of tests