* Analyzed customer historical order data and market data to help client adjust prices and grow gross margin by 50% in six months* Reorganized client office from top down structure to team collaborators resulting in retention of top talent* Utilized agile development principles with light manufacturing client to reduce product defects by 50% and increase output by 30%* Facilitate strengths-based coaching to veterans-in-transition, small business teams

* Built and grew retail College Bookstore by understanding a multi-sided market. Out-competed a series of fortune 500 companies (Barnes & Noble, Amazon) by delivering on dual customer needs. Thirty employees. Three direct reports.* Orchestrated continuous improvements to take advantage of market opportunities: In one ten day period I doubled the floor plan, rebuilt the retail infrastructure, and implemented a custom ecommercesolution to take advantage of opportunity to double market share with the over night collapse of major competitor* Managed teams to design CRM, Inventory Mgt, Forecasting, Accounting apps to optimize market niche unattainable by competitors (who utilized industry standard software/hardware packages)* Created training and recruiting systems for college students and recent graduates to rapidly deploy new team mates with zero prior experience. Conveyed institutional knowledge to division managers through the creation of customized training manuals, 1:1 coaching, rigorous testing and simulations. Created bonus/incentive structure for Division Managers to recruit and train their staff and their successors. * Created environment of psychological safety and innovation so Division managers could thrive, take risks, and innovate.