Carey White Email & Phone Number

Atlanta, Georgia, US

• Provide day to day, helpdesk support for all employees, remote and local
• Maintain Pindrop’s software deployment system utilizing Munki and AutoPkg
• Maintain Pindrop’s Active Directory and associated services
• Configured, administer, and integrate many SaaS applications for Pindrop’s Single Sign On provider (Okta)
• Established and maintain Jamf Pro MDM for daily endpoint management
• Established and maintain Apple Business Manager (DEP) along with zero-touch deployment utilizing DEPNotify and NoMAD

Indianapolis, IN, US

• Overseeing medium to large-scale deployment of Mac and iOS systems. This includes Pre & Post sales/technical support.
• Onboarding of iPhone repairs. Worked with Apple and internal employees on every aspect of iPhone repairs. This included shipping, repairs, tooling up, training, documenting, preforming repairs, and more.
• Work with an internal Apple Trainer on development of training courses for external clients.
• Integral part of a team who created a life cycle program for external client. This includes pre-sales courting, creating flow for all aspects of life cycle, customizing internal CRM, enrolling and managing devices.
• Implementing and managing JAMF’s Casper suite for multiple clients. Includes installing and configuring JAMF’s JSS from scratch.
• Integrating Macs into a Windows environment. This would include printing, FileShare, Active Directory, Exchange

Cupertino, California, US

• Setting up and repairing Apple products. Includes iOS devices, desktops, portables, and Xserve.
• Setting up and maintaining an Open Directory (OD) and share points, for 100+ employee network.
• Developed and maintain internal website and wiki for team.
• Mentor and train team members with on-going certifications (team currently 20+).
• Create and maintain numerous NetBoot images for troubleshooting and/or Netinstall.
• Results-driven. Meets and exceeds set metrics for repairs and customer service.