Carey White Email & Phone Number

Atlanta, Georgia, Us

• Provide day to day, helpdesk support for all employees, remote and local• Maintain Pindrop’s software deployment system utilizing Munki and AutoPkg• Maintain Pindrop’s Active Directory and associated services• Configured, administer, and integrate many SaaS applications for Pindrop’s Single Sign On provider (Okta)• Established and maintain Jamf Pro MDM for daily endpoint management • Established and maintain Apple Business Manager (DEP) along with zero-touch deployment utilizing DEPNotify and NoMAD• Also maintain a growing list of services such as G Suite, Zoom, Duo, Slack, and others

Indianapolis, In, Us

• Overseeing medium to large-scale deployment of Mac and iOS systems. This includes Pre & Post sales/technical support. • Onboarding of iPhone repairs. Worked with Apple and internal employees on every aspect of iPhone repairs. This included shipping, repairs, tooling up, training, documenting, preforming repairs, and more.• Work with an internal Apple Trainer on development of training courses for external clients.• Integral part of a team who created a life cycle program for external client. This includes pre-sales courting, creating flow for all aspects of life cycle, customizing internal CRM, enrolling and managing devices within AirWatch, point of contact for customer and internal questions.• Implementing and managing JAMF’s Casper suite for multiple clients. Includes installing and configuring JAMF’s JSS from scratch.• Integrating Macs into a Windows environment. This would include printing, FileShare, Active Directory, Exchange • I am the point of contact for all Apple subjects. This means DEP, VPP, MDM, deployment, repairs, anything.

Cupertino, California, Us

• Setting up and repairing Apple products. Includes iOS devices, desktops, portables, and Xserve.• Setting up and maintaining an Open Directory (OD) and share points, for 100+ employee network.• Developed and maintain internal website and wiki for team.• Mentor and train team members with on-going certifications (team currently 20+).• Create and maintain numerous NetBoot images for troubleshooting and/or Netinstall.• Results-driven. Meets and exceeds set metrics for repairs and customer service.• Provide insightful advice and friendly, hands-on technical support.• Ensure the user experience is what comes first. Empowering the customer by creating a trusted relationship and then educating them on any required subject.• Able to maintain composure and customer focus while troubleshooting and solving technical issues.• Resident expert and coach for colleagues. • Independently keeping technical know-how up to date. • Excellent time management skills and can make decisions quickly.