Colleen White Email & Phone Number

Mississauga, ON, CA

Toronto, Ontario, Canada

Brampton, Ontario, Canada

• Performed account management for small business wireless accounts and maintained knowledge of Rogers products and services.
• Onboarding of new hires using the Customer Experience Lab (CEL) model for immersive learning.
• Assisted new hire consultants with instructions, taking live calls and guidance with navigating tools and systems.
• Coached consultants on their use of the call flow process and propose ways to improve on key areas.

• Supported Corporately Reimbursed Affinity pricing and Employee verification (EVP)programs.
• Embraced change in a fast-paced, performance driven team environment while achieving personal performance measures including: issue resolution times and external customer satisfaction.
• Worked with customers, and internal groups to identify and resolve issues within agreed service levels.

Toronto, Canada Area

• Recruited candidates to fill entry to mid-level positions in compliance with company requirements, collaborated with department managers to facilitate new hire onboarding. Coordinated candidate interviews, skills.
• Created communication templates for orientation, employee engagement, and performance appraisals to be used in HRIS.
• Compiled all updates for an employee handbook into one document, recommended the inclusion of new health… Show more
• Compiled all updates for an employee handbook into one document, recommended the inclusion of new health and safety information and drafted HR policies.
• Improved monthly reporting of invalid certifications from employee training records, by including additional data fields to an excel file. Contributed research and documented data in a PowerPoint presentation to track.

Point, Hanover

• "Palladium Travel Club is the Palladium Hotel Group Vacation Club that offers tailored programs with exclusive benefits for all its members". As a Verification Officer at Palladium Travel Club (PTC), I was the first.
• Managed employee shifts for time and attendance, and submitted hours to Payroll Department for biweekly payments.
• Protected Palladium… Show more "Palladium Travel Club is the Palladium Hotel Group Vacation Club that offers tailored programs with exclusive benefits for all its members". As a Verification Officer at Palladium Travel.
• Protected Palladium Travel Club brand by providing responsive customer service to over 2000 members, resolving disputes, cancellation request, and supervised contract negotiations.
• Assisted with increasing the number of memberships sold from 300 to 1000 in a year, and awarded top verification officer three (3) times in one year.
• Exceeded targets for reactivation of delinquent accounts, which resulted in my region consistently having the lowest level of payment delinquency.

Montego Bay, St. James

• Organized and delivered on-the-job training to over 50 employees in a Payroll department.
• Administered the onboarding of new hires in preparing them to perform payroll processes, follow their progress once assigned to a team and provided coaching when necessary.
• Documented new process in the form of a standard operating procedure, which aided in the prevention of errors when setting up benefit enrollments for employees.
• Verified the accuracy of payroll entries to meet… Show more
• Verified the accuracy of payroll entries to meet deadlines, and drive activities contributing to year end production of W-2 and T4 statements. Show less

Graduate Certificate, Human Resources Management

Activities and Societies: Volunteer, Women in Business Committee

Bachelor'S Degree, Business Administration, Management And Operations

Verified by World Education Services URL:https://badges.wes.org/Evidence?i=708e5378-1ee2-401a-8a5a-34f364e42bc2&type=ca

Diploma In Teaching, Secondary Education And Teaching

Verified by World Education Services URL:https://badges.wes.org/Evidence?i=708e5378-1ee2-401a-8a5a-34f364e42bc2&type=ca