Michael Whitehead Email & Phone Number

East Brunswick, NJ, US

New York, NY, US

• In my role as IT Asset Manager, I orchestrate team efforts to enhance Ivanti workflows, optimizing task delegation and improving operational fluidity. I implement proactive end-of-life notifications for hardware and.
• I transformed manual IT Asset Management (ITAM) processes into a fully automated system, increasing efficiency by 60%.
• My focus on lifecycle management has ensured compliance with FFICE regulations, from initial requests to device disposal.

New York, NY, US

• During my time as an IT Asset Management Analyst, I utilized the USU CMDB to generate weekly usage and upgrade reports, which facilitated successful package deliveries. I maintained a comprehensive publisher grid to.
• I developed Excel templates for compliance reporting that integrated multiple data sources, boosting productivity by 20%.
• By identifying and remediating unused software, I achieved annual savings of $500,000 in subscription costs.

New York, NY, US

• As a Product Manager focusing on IT Asset Management, I led initiatives in Hardware Asset Management and Datacenter Infrastructure Management, providing critical support for our IT infrastructure. I generated detailed.
• I pioneered process improvements that accelerated inventory projects by 27%, consistently delivering ahead of schedule.
• My audits ensured a 99% accuracy rate in summary reporting, enhancing data reliability.

Somerset, NJ, US

• In my role as a System Engineer, I consolidated data from multiple sources into user-friendly reports, facilitating informed decision-making. I collaborated on detailed process documentation, maintaining high data.
• I successfully defended audits to prove compliance with GDPR and CCPA regulations, avoiding potential penalties.
• Additionally, I delivered license compliance reports and optimized licenses for major software publishers, identifying $400,000 in potential savings from over-deployed applications.

Somerset, NJ, US

• As a Cloud Administrator, I monitored and maintained the SHI Cloud environment to ensure optimal system performance. I provided timely support to SHI Cloud clients, effectively addressing and resolving support tickets.
• I improved change management methodologies, streamlining workflows across departments and enhancing operational efficiency.

Somerset, NJ, US

• In my early career, I managed RMAs and replacement orders, ensuring prompt resolutions for customers with incorrect or damaged products. I procured software and equipment based on customer specifications, enhancing.
• I facilitated seamless communication between departments, expediting purchase order processing and improving customer experiences.

Provide level 3 support for large scale customers. Investigate and resolve connectivity and performance issues with external and internal wireless data devices connected to laptop and desktop computers. Troubleshoot data connectivity issues with mobile phones and PDAs. Assist with software installation and troubleshooting.Identify and resolve hardware and.

Montclair, NJ, US

-Working with Parity and Web Jetadmin-Reading and writing various documentation-Import and export of backup tapes- Implement services to help improve overall security on the network.-Parity- Windows Xp, 7, 2003 2008 and 2008 R2-Web Jetadmin- service that works with network printers-Made spreadsheet mapping out Server room- Wrote up Documentation On "Pass.

Did various tasks which include:Technical support over the phoneVirus removal Troubleshooting connectivity issues, PCs, Macs, Printers, Citix Terminals, Mobile Devices, and Web apps Email support (thunderbird and webmail) Software and hardware loans Login issues(email, blackboard, campus computers) computer registration