Michael Whitehead Email and Phone Number
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I have a track record of successfully automating manual processes and enhancing operational efficiency while ensuring regulatory compliance. I thrive in leading cross-functional teams to implement innovative solutions that drive cost savings and improve asset utilization.My expertise spans the entire lifecycle of IT assets, from acquisition to disposal, ensuring optimal usage and adherence to organizational policies. I’m skilled at maintaining accurate records of IT assets, conducting audits, and managing discrepancies to ensure inventory accuracy and operational efficiency.I excel in negotiating contracts, managing IT vendor relationships, and optimizing procurement processes to achieve cost-effectiveness and compliance with service level agreements. My experience includes ensuring IT assets comply with regulatory requirements, managing software licenses, and mitigating risks associated with non-compliance.With a strong background in developing and managing IT asset budgets, I focus on optimizing costs through strategic procurement and identifying opportunities for cost savings and asset reuse. I’m passionate about fostering a culture of continuous improvement and operational excellence.Connect with me today to find out how I'll make your mission my mission, to help bring ALL of your business objectives into focus!
Bank Of China Usa
View- Website:
- bocusa.com
- Employees:
- 54
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Bank Of China UsaEast Brunswick, Nj, Us -
It Asset ManagerBank Of China Usa Apr 2024 - PresentNew York, Ny , UsIn my role as IT Asset Manager, I orchestrate team efforts to enhance Ivanti workflows, optimizing task delegation and improving operational fluidity. I implement proactive end-of-life notifications for hardware and software, ensuring seamless transitions and significant cost savings. I also spearhead compliance initiatives to guarantee adherence to regulatory requirements.• I transformed manual IT Asset Management (ITAM) processes into a fully automated system, increasing efficiency by 60%.• My focus on lifecycle management has ensured compliance with FFICE regulations, from initial requests to device disposal. -
It Asset Managment AnalystGuardian Life Jan 2024 - Mar 2024New York , Ny, UsDuring my time as an IT Asset Management Analyst, I utilized the USU CMDB to generate weekly usage and upgrade reports, which facilitated successful package deliveries. I maintained a comprehensive publisher grid to monitor software deployment and usage, ensuring high tracking accuracy.• I developed Excel templates for compliance reporting that integrated multiple data sources, boosting productivity by 20%.• By identifying and remediating unused software, I achieved annual savings of $500,000 in subscription costs. -
Product Manager – It Asset Management (Itam) SolutionsAlign Feb 2022 - Jun 2023New York, Ny, UsAs a Product Manager focusing on IT Asset Management, I led initiatives in Hardware Asset Management and Datacenter Infrastructure Management, providing critical support for our IT infrastructure. I generated detailed reports on complex IT environments to support Datacenter operations and aligned SQL database fields with product development needs for seamless integration.• I pioneered process improvements that accelerated inventory projects by 27%, consistently delivering ahead of schedule.• My audits ensured a 99% accuracy rate in summary reporting, enhancing data reliability. -
Itam Inventory Technician / System EngineerShi International Corp. Mar 2014 - Feb 2022Somerset, Nj, UsIn my role as a System Engineer, I consolidated data from multiple sources into user-friendly reports, facilitating informed decision-making. I collaborated on detailed process documentation, maintaining high data quality standards and operational efficiency.• I successfully defended audits to prove compliance with GDPR and CCPA regulations, avoiding potential penalties.• Additionally, I delivered license compliance reports and optimized licenses for major software publishers, identifying $400,000 in potential savings from over-deployed applications. -
Cloud AdministratorShi International Corp. Jun 2013 - Feb 2014Somerset, Nj, UsAs a Cloud Administrator, I monitored and maintained the SHI Cloud environment to ensure optimal system performance. I provided timely support to SHI Cloud clients, effectively addressing and resolving support tickets.• I improved change management methodologies, streamlining workflows across departments and enhancing operational efficiency. -
Inside Sales Account ManagerShi International Corp. Jan 2012 - May 2013Somerset, Nj, UsIn my early career, I managed RMAs and replacement orders, ensuring prompt resolutions for customers with incorrect or damaged products. I procured software and equipment based on customer specifications, enhancing satisfaction and service delivery.• I facilitated seamless communication between departments, expediting purchase order processing and improving customer experiences. -
Nrb Technician-Contractor- The Judge GroupVerizon Wireless –Nrb (Contractor-The Judge Group) Jul 2011 - Dec 2011Provide level 3 support for large scale customers. Investigate and resolve connectivity and performance issues with external and internal wireless data devices connected to laptop and desktop computers. Troubleshoot data connectivity issues with mobile phones and PDAs. Assist with software installation and troubleshooting.Identify and resolve hardware and software conflicts on customers’ computers.Notify vendors and manufacturers of product issues. Perform root cause analysis to mitigate future occurrence and customer impact. Conduct pre-launch testing of services, software and devices. Identify service impacting trends and service outages and work directly with the Network Operations Center to forge a resolution while using Remedy Help Desk ticketing system.
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System Security – Technical AssistantMontclair State University Jan 2011 - Jun 2011Montclair, Nj, Us-Working with Parity and Web Jetadmin-Reading and writing various documentation-Import and export of backup tapes- Implement services to help improve overall security on the network.-Parity- Windows Xp, 7, 2003 2008 and 2008 R2-Web Jetadmin- service that works with network printers-Made spreadsheet mapping out Server room- Wrote up Documentation On "Pass The Hash"-Installed switch -
Tier 3 Advanced Phone SupportOffice Of Information Technology Sep 2009 - Dec 2010Did various tasks which include:Technical support over the phoneVirus removal Troubleshooting connectivity issues, PCs, Macs, Printers, Citix Terminals, Mobile Devices, and Web apps Email support (thunderbird and webmail) Software and hardware loans Login issues(email, blackboard, campus computers) computer registration
Michael Whitehead Skills
Michael Whitehead Education Details
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Montclair State UniversityInformation Technology
Frequently Asked Questions about Michael Whitehead
What company does Michael Whitehead work for?
Michael Whitehead works for Bank Of China Usa
What is Michael Whitehead's role at the current company?
Michael Whitehead's current role is Accomplished IT Asset Management Expert | Driving Strategic Initiatives and Lifecycle Optimization for Top Enterprises.
What is Michael Whitehead's email address?
Michael Whitehead's email address is mw****@****ign.com
What is Michael Whitehead's direct phone number?
Michael Whitehead's direct phone number is +173235*****
What schools did Michael Whitehead attend?
Michael Whitehead attended Montclair State University.
What are some of Michael Whitehead's interests?
Michael Whitehead has interest in Xml, Education, Environment, Internet Security, Reading, New Technologies, Science And Technology, Photography, Linux/unix, Human Rights.
What skills is Michael Whitehead known for?
Michael Whitehead has skills like Customer Service, Troubleshooting, Management, Technical Support, Vmware, Sales, Linux, Mac Os, Unix, Teaching, Pc Building, Html.
Who are Michael Whitehead's colleagues?
Michael Whitehead's colleagues are Mengqi Zhang, Luona Xu, Fatou Ndiaye, Ziyou Ye, Aqsa Alam, Selina Li, Yilanti Meng.
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