• Managed a high-performing team of Presales Engineers and Implementation Managers to provide technical and commercial support for global enterprise customers• Facilitated collaboration between my team and the rest of the business (Sales, Account Management, Partnerships, etc), resulting in increased alignment of commercial strategy and improved customer satisfaction.• Successfully closed large deals through direct engagement with prospects, contributing to the company's overall growth strategy.

• Mastered our product offering and Financial Technology Solutions, ensuring strategic alignment between business needs and technology solutions for prospective customers• Effectively communicated complex technical concepts to both technical and non-technical stakeholders, driving increased customer satisfaction and successful sales conversions• Developed a customisable, reusable demo using Laravel + ES6 Javascript, showcasing the unique selling points of Adyen's product offering and adopted by teams worldwide

• Collaborated with cross-functional teams, including sales, product management, and engineering, to successfully implement solutions, resolve technical challenges, and exceed customer expectations.• Expertly architected and delivered cloud-based solutions, optimizing performance, security, and reliability for clients in SaaS using AWS Certification.• Partnered with Account Executives to position and deliver Paddle's solution to customers, achieving top marks on the sales team's "Fit to Fly" evaluation.

• Built long lasting relationships with enterprise clients by demonstrating a real world understanding of the problems they were trying to solve within their healthcare practice, and providing both a technical and practical explanation of how Meddbase could solve said problems• Developed an understanding of the biggest problems software companies are currently solving and trying to solve within the healthcare market, and helped to develop some of the solutions for Meddbase clients• Built an integration from scratch with a set of Ophthalmic devices which resulted in a large client acquisition, using existing Meddbase integration technologies and open source DICOM software kits• Took product ownership of Patient Portal, developing an Angular 1.6 application that allowed patients to self book appointments and see their medical history

• Participated in numerous Sales calls with prospective clients, serving as the technical contact• Utilized in-depth knowledge of our SaaS application and system infrastructure to successfully integrate client CRM and database instances for automated uploads, message sends, tracking metric downloads, etc.• In charge of demo’s for prospective clients in regard to our API and our integrations, including integrations with Salesforce, MSCRM, Aptify, Personify, and netForum• Back end written in MS SQL, Coldfusion and .NET, responsible for writing stored procedures and Middleware code to pass data back and forth from front end view to back end model• Front end responsibilities of building intriguing user interface features based on client feedback• MVVM model for front end utilizing HTML, HTML5, CSS, XML, Javascript, JQuery, Knockout.js, Closure Templates

• Operations Specialist at a SaaS Global Email Marketing Service Provider; provided software for marketers to compose, send and analyze marketing efforts/campaigns• Primary responsibilities - Tier 3 escalation for customer issues, maintenance of application servers including 4 VM Windows Webservers on an ESX host behind a Sting Ray load balancer, creating custom reports/stored procedures in MS SQL Management Studio, and system administrator for multiple RHEL servers• Managed code pushes and check-ins using Mercurial and TeamCity• Gained experience with Coldfusion, PHP, C#, HTML/CSS, Javascript/JQuery, as all of these technologies contributed to our application• Managed client’s utilization of SOAP and REST Web Services, using languages ranging from VB.NET to PHP to Java, and managing integrations with different CRMs including Salesforce, Aptify & Personify

• Promoted to Support Engineer after demonstrating firm grasp of program structure/design and a desire to self-study our software's C source code; includes getting assigned bug fixes, culminating in checking in code using SVN to be deployed to customers live servers• Worked closely with senior development on identifying and fixing critical bugs, completing customer enhancement requests and managing Programming Modification Requests (PMR's)• Also displayed advanced knowledge of the Linux OS, completing several server migrations, OS upgrades, and regular maintenance on customers servers• Employee of the quarter, 3rd quarter 2012

• Provided front line customer support for complex debt management software hosted in a Linux environment• Gained extensive knowledge of Linux/Unix operating systems in terms of hardware, networking and troubleshooting• Gained valuable experience in project management skills, working closely with clients on long term projects/ implementations• Employee of the quarter, 2nd quarter 2011