Manage program-level projects and cross-functional development team through planning, estimation, implementation, testing, and delivery of projects. Drive project schedule to on-time delivery of scope and manage stakeholder communications.Accomplishments:• Deployed 3 major and 3 minor releases in 6 months• Co-managed Demand Management Committee to review and prioritize new project requests

Manage team of Project Managers and Scrum Masters and champion Agile transformation within development organization. Work as Scrum Master for two new Scrum Teams developing HTML5 and mobile product platforms. Program Manage FuelEd portfolio of projects, overseeing multiple projects and guiding new project proposals through planning and presentation to executive Investment Committee.Accomplishments:• Trained new Scrum Teams in Agile Scrum methodology.• Led cross-functional tiger team in rapid development and release of tools to improve academic performance.

Manage large and complex projects and lead cross-functional development teams through planning, execution, and delivery of project. Manage changes throughout project life-cycle and ensure project remains on schedule, and maintain communications with project stakeholders and senior management. Accomplishments:• Led implementation of multiple high-profile projects across several product lines.• Proactively developed release tracking system using Confluence plug-ins simplifying management and communication of project and feature details.

Define and manage product requirements for Revenue Performance Management, with particular attention paid to metrics and reporting using both Eloqua and SalesForce.com CRM platforms.

Contractor as Senior Product Manager for Eloqua, Inc.

Design, implement, and manage a new intake review process to evaluate new development projects with a focus on relevance to the company and positive contribution to the bottom line. Manage and provide analysis of development budgets for core line of business and International business, ranging from $11MM to $130MM per year.Accomplishments:- Designed and implemented cross-organizational project intake and review process, providing operational efficiencies and saving $1MM in “wasted” development hours.- Improved project-cost-forecasting report enabling improved planning and impact analysis, and adherence to budget.- Updated intake process and reporting for International development providing cross-business prioritization and saving nearly $15MM per year.- Transitioned management of International intake process to offshore development team, with no loss in efficiency or effectiveness.- Managed and provided analysis of development budget to reduce development costs year over year, and enable the successful transition of activities from the US to India.

Establish and lead cross-company program teams to develop and maintain suites of products and services. Responsible to provide regular reporting to executive management, business leadership to development teams, and ensure that all aspects and roles of the Product Development process are covered. Product areas included connectivity, performance and speed, safety and security, and client development.Accomplishments:- Led comprehensive business case review of a planned project, saving over $100MM by demonstrating that project goals would not yield a profit for the company.- Led cross-divisional team to propose and create a new program focused on speed and performance.- Organized and led swat-team initiative to update user databases across dozens of AOL products in advance of a planned enhancement to the authentication software.

Define and manage the domestic and international product life cycle processes including customer research, product design/development, and product launches for a wide variety of products through multiple phases of development, release, and maintenance, often for multiple products at one time. Product areas included authentication, travel, shopping, advertising, wireless, instant messaging, online support, automated problem resolution, online remote control applications, music, and access controls.Accomplishments:- Defined requirements and contributed to design for initial AOL Alerts & Reminders product, and named as an inventor on U.S. Patent No. 7,496,631.- Championed initiative to release re-branded versions of over a dozen popular online channels for the non-AOL branded services (CompuServe and Netscape).- Defined requirements and provided expertise to implementation and release of Adult Controls product enabling CompuServe to recognize significant revenue from adult-themed products.

- Developed and maintained online content based on designs from programming and marketing teams using HTML and proprietary tools.- Handled emergency escalation of problem reports and resolved issues escalated to Product Support department.- Led restructuring of emergency escalation procedures to improve efficiency and save thousands of dollars a month in departmental overtime costs.- Created an automated process for publishing new art for online menus using PERL and proprietary tools.- Designed and implemented complex dispatching system to handle proper online navigation of users based on language, country, and other distinguishing values.- Designed and developed the first online Parental Controls application on the CompuServe Information Service.

- Tested new and existing online products before release on the CompuServe Information Service.- Fact checked CompuServe print magazine before publication.- Created automated work tracking system for QA department.- Established procedure for ensuring that files promoted in CompuServe magazine were maintained and available to users for at least two months after print date.

- Handled incoming technical support calls and e-mail.- Trained and mentored new hires.- Support team for advanced e-mail applications.- Implemented department LAN.- Implemented diskless workstations for call centers.