• Spearheaded development of the organization wide Advanced Work Packaging program• Managed technology team in execution of software development utilizing agile delivery method, serving as both the Product Owner and Scrum Master

Manager on the Central Operations Support Team● Manage a team of 20 Central Operations Coordinators and Adminstrators across multiple offices● Developed process and documentation to support construction operations from a central office● Worked cross functionally to support construction field operations

Business Analyst on the Construction Technologies team● Completed various projects supporting the new build construction department● Managed the RFID roll out to construction sites● Collected business requirements & managed acceptance specifications● Managed the SAP (Enterprise Resource Planning Software) implementation for the construction team● Collected business requirements and documented business processes for SAP framework● Participated in brainstorming sessions with key stakeholders in SAP development

Project Coordinator for the Renovations division of Katerra

I maintained existing and created new relationships with clients, vendors and related trades to successfully serve the client.● Sustain and create relationships to understand the client’s purpose and how to best serve their purpose● Answer customers' questions about products, prices, availability, product uses and credit terms● Assisted in networking events, promoting and personally inviting clients and network sources● Recommend products to customers based on customers' needs and interests● Offering a broad spectrum of products and services in the commercial furniture industry to meet sales volume and profit goals in a team-based environment● Estimate or quote prices, credit or contract terms, warranties and delivery dates● Knowledge of many different purchasing contract (ie. gsa, state contract) and how to strategically market each● Solely responsible in monitoring all federal bid opportunities and determining win strategies● Assisted existing and new customers with moves, adds and changes in their workplace

● Successfully manage the relationship with the client and all stakeholders● Create open lines of communication between internal resources and third parties/vendors for the flawless execution of projects● Ensure that all projects are delivered on-time, within scope and within budget● Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility● Develop a detailed project plan to monitor and track progress● Manage changes to the project scope, project schedule, and project costs● Inspecting product orders from multiple vendors and product lines● Create and maintain comprehensive project documentation● Assisted in managing the federal GSA contract and coordinating bid efforts

● Handle all order documents and manage customer communication from quote generation to final invoice● Identify and assess customers’ needs to achieve satisfaction● Build sustainable relationships of trust through open and interactive communication● Communicating accurate, valid and complete information ● Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution● Keep records of customer interactions, process customer accounts and file documents● Worked with outside vendors to coordinate installation services● Assisted the sales team for administrative duties in regards to federal and local bid work.