CEO for international digital services firm focusing on consulting, security services, RPA/AI automation, near shoring, and software development. Currently expanding US services, nearshore operations and offshore partnerships.

Managed the operations and growth of TLWLT Inc and subsidiary Altos. Averaging 20% organic growth (non acquisition) each year.

Chief Information OfficerAs the global head of IT and President of Tech Enabled Services (a business unit comprising all technical companies acquired by M&A at Results), I design, build and direct the strategic vision, Digital CX products & expansion, and technical direction and operations for a complex and advanced global Information Technology environment. Design, build and manage the product lifecycle of new technology IP. Leading all facets of IT from network engineering to application development served by multiple datacenters and multiple cloud technology stacks with full P&L responsibility. Manage technology M&A assessments and functions. Design strategies and solutions and manage major client relationships and strategic sales opportunities. * Created and successfully launched remote “@Home” systems, solutions, and security models globally. Allowing ResultsCX to continue operations during Covid19 lockdown, as well as creating new business opportunities.* Reorganized IT, Creating IT Operations (lowering response times by 2/3s) and Compliance & Governance, taking security at Results from Average to Advanced (per BitSight), and finally to top 3 in BPO Security ratings. * Rearchitected significant systems, creating true Multi-factor Authentication globally for all employees. increasing redundancy, resilience & security. * Deployed multiple significant systems upgrades, including full replacement and deployment of HRIS, Financial Analysis systems, Reporting & BI environment, ITSM, Incident Notification systems, Process Management systems, Chatbot and AI solutions, directly leading to significant management improvements and bottom-line impacting opportunities for our shareholders.* Successfully integrated independently run subsidiary DeviceBits into ResultsCX, allowing for increased scale, cross training and launching of multiple AI & Machine learning solutions into ResultsCX and client operations.

As an Officer of the company and member of the Executive Management team of Startek (approx. 650m annual revenue), I lead, developed and integrated a geographically dispersed multi-site 600+ strong technology team of client solutions, compliance & security, Infrastructure & network engineers, developers, administrators, IT operations professionals, IT professional services, ticketing and SaaS solutions, supporting over 500 global companies (in 40 different languages) with high-volume calls, systems, applications, managed network interactions, APP dev, AI, RPA and professional consulting, as well as supporting client, 3rd party, and our own SaaS web applications. These global integrations and improvements led to lowering IT costs as a % of revenue from 14.0% down to 6% (standard run rate) as well as becoming a revenue value-add and source of higher margins for the company. • Centralized all IT groups into global rather than regional teams lowering IT SG&A expense by approx. 20%. Standardized global Information Technology policies, procedures, infrastructure, and software to create a more secure and stable network environment, achieving true five 9s of uptime (end to end, no exceptions) year over year.• Developed strategic roadmap for new technologies and direction. Moved forward and developed/designed and launched multiple robotics and AI tools and toolsets for our clients, becoming a leader in the field. This led to 8 (Top 50 or Top 100) global technology awards in the last 18 months covering AI, machine learning, disruptive innovations and Robotic Process Automation (RPA).• Managed acquisitions and formed strategic technical partnerships with clients and key vendors, consolidating and shifting technologies, improving our platforms and supporting the business in growth from approx. 200 million, to >650 million annual revenue in 18 months while supporting a global workforce of approx. 55,000 employees.

Co-Founder & CIO, RelTech International Inc. – 2012-2017Chief Information Officer (CIO) for RelTech International. Providing technical leadership, vision, and experience in technical consulting and data analytics. Internally, leads the IT organization, growth and planning. Externally is responsible for enterprise & network solutioning, IP development, analytic & security engagements, data management and data valuation consulting, security audits and engagements, process improvement and information systems and network analysis for RelTech. Focused on data analytics, security and network design and deployment, product design and testing, as well as implementing and managing critical business processes for clients. Contributor to data valuation process to ascertain risk/threats prior to incident.• Co-Author, DOD white paper on “Cyber-security threats and responses in the next 25 years”. Department of the Army RDECOM, RFI: W15P7T13RA212

Extensive Fortune 1000 customer engineering and sales position, leading the development of technology and network designs, processes, products and tools to drive sales of TeleTech’s hosted business critical applications business solution offerings. Drive the technical sales process including developing, costing and pricing contact center / data center technologies and solutions, client presentation, SOW/contract review, and close. Lead internal and external client assessments evaluating the current technical environment and providing creative, well thought out recommendations and sales proposals. Solution set spanned TeleTech’s managed services, virtualization, data center infrastructure, storage, backup, disaster recovery, and data center networking including EMC, NetApp, Cisco (UCS/UCCE), CommVault and other manufacturers. • Redesigned, modeled costs, created business cases, and supplied technical oversight through deployment of network and IP voice platforms Including redesign of LATAM network, and the design and deployment of new contact centers in the Americas, Europe and Africa. • Design and development of major client-focused infrastructure, application, storage and network security projects including: The US Census (developing under NIST security protocols directly with IBM/Lockheed) and architecting entirely new VoIP product lines (including the Internet Telephony Product of the Year, Retail Voice Portal), while supporting 150 million in sales annually. Deliver designs and solutions to audience from Fortune 500 clientele. Led formal data and network security review of Ford Motor Company. • Complete ownership of IT cost model, redeveloping and updating all inputs with Finance. Recognized as the final authority on costs. Created automated pre-sales client configuration and costing processes and tools including custom network diagramming based on desired inputs.. This directly led to >20% time-savings in meeting client RFI/RFP/RFQs.

Reporting to VP Operations & the COO, Ownership of scoping, budget, design, construction, and implementation of global process improvement, reporting and analysis solutions. Complete ownership of Avaya spend (Direct & Indirect) reporting and FP&A (Financial Planning & Analysis) reporting. Manage direct and cross-functional teams and the development of web-based processes and communication tools, including a supplier portal and web based cost tracking tools, for use within and outside of the company. Provide data analysis and summarization on international performance results – including consolidation of acquisitions and their reporting and operational functions. Successfully designed and deployed a single enterprise-wide reporting application under time and significantly under budget. Coordination and prioritization of approximately 135 million in Avaya capital projects with additional sole ownership of enterprise-wide enhancement budget.

Redesign and production of regulatory reporting measures for all Federal and State filings for Qwest Communications Corp., United States Long Distance, and Qwest Interprise (sic) America. Function as final authority on integrity and business rules of reports and published measures. Forecast, report & allocate funds and revenue of $4.5 billion in current fiscal year and income restatement project covering 3 additional fiscal years, create reports, forecast, calculate actuals and remit approximately $150 million in fees and general fund management, acting as the single point of contact with State regulators and the FCC on revenue & fund allocation reporting. Working closely with VP/Executive level management, develop and lead cross-functional teams in FP&A, process analysis and associated studies for operational support for day-to-day best practice and strategic initiatives.

Design of all business measures, reporting, and web delivery of decision support infrastructure. Develop and coordinate cross-departmental training on metrics and processes. Manage process analysis and team improvement, identifying best practice and implementation strategies across operations. Ensure standardization of automated metrics reporting system. Mentor and coach new team members for server administration, web-development and graphic design. Prepare and implement corporate strategies and design of data validations. Lead independent studies, create process mapping and comparisons used to create trending/benchmarking globally. Provide critical technical interface for customers; create systems enabling input at each stage of business cycle with full support for metric, reporting, and data integrity issues covering Department of Justice, FCC, PUC and all lLEC legal and Ops performance metrics, functioning as final authority on integrity and business rules.

Charged with responsibility for creating metrics for performance and data gathering, report, and presentation design. Reviewed data, analyzing trends. Designed measures/metrics, submitting suggestions for process improvement. Designed, coded, tracked, and catalogued reports.• Designed “real-time” view of customer commitments and actual performance, eliminating previous delays in gathering data, improving executive visibility of operations over 14 states utilizing existing resources systems, no extra capital.

Joint partner in this computer consultancy, providing technical advice and support working with extensive base of computers, components and operating systems. Post startup year, increased new client sales an average of 20% each quarter. Developed systems analysis documentation process and customer care program to ensure repeat business and improve customer retention across the board. Met and consulted with small business owners, assessed requirements, and provided user-friendly solution in a highly competitive market. Developed and maintained educational web sites to create goodwill and new client opportunities.

Accountable for day-to-day operations and improvement of multiple retail/rental locations previously fully financed by Transamerica (Magic Rentals, subsidiary sold) throughout the Southwest US. Management of warehouse/delivery systems and personnel. Charged with meeting deadlines and budgets, with full P&L responsibility in a business acquisition and sales division that required the turn-around of underperforming units. Hiring and training new personnel, procurement of multiple unit franchise inventory (including trips to manufacturers for inspections and contract negotiations) resolving customer credit liabilities and performing unit finance audit and reconciliations.