• Oversee project lifecycles from initiation to completion, ensuring timely delivery, within budget, and meeting or exceeding enterprise expectations.• Resolved complex technical issues, demonstrating expert-level troubleshooting skills in diagnosing and resolving hardware, software, and network problems.• Conducted regular security audits and vulnerability assessments, maintaining compliance with industry standards and regulations.• Fostered a collaborative and innovative team culture, leading to a 15% improvement in team productivity and efficiency.• Developed and maintained comprehensive documentation for systems, processes, and configurations, facilitating knowledge transfer and ensuring continuity during personnel changes.• Supervised a team of junior administrators, providing mentorship, and training.• Collaborated with cross-functional teams to gather requirements and design systems that align with business objectives and future growth.• Lead a team of IT professionals in the successful execution of major infrastructure projects, including access control management, workflow expansions, and implementation of a company-wide cybersecurity initiative.

• Update systems by specifying customer needs and managing customer priorities in an Agile environment. • Serve as the technical point of contact during customer engagements and implementations. • Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software. • Provide (scheduled) onsite support and training to various operation locations for system users on enterprise system operation and or maintenance.

• Assist end-users with classroom technology, audio/visual services, network connectivity via the external/internal service personnel ticketing system, phone, email, and walk-ins• Support campus software applications, operating systems, University hardware and peripherals, password resets, and setting up faculty/staff network clients

• Oversee and maintain all aspects of the company’s technology infrastructure. This includes maintaining networks, servers and security programs and systems.• Install new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to the network infrastructure.• Lead and coordinate operational and break-fix maintenance activities.

• Direct the installation of operating systems, network or application software, or computer or network hardware.• Monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery.