- Investigating, evaluating and correcting inbound discrepancies. Business to Business.- Applying knowledge of policies, inbound logistics procedures to negotiate contracts with clients.- Using email and zoom calls to negotiate with clients. - Managing real time inbound issues while also staying up to date on pending negations.- Personally managing/inspecting high value material from arrival until introduced into inventory.- Verifying/inspecting all inbound shipments

- Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s.- Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant Syncreon & customer teams and tracked through to resolution.- Compiling, reviewing and actioning reporting suites for our key account customer and Syncreon business per KPI requirements.- Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.- Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions.- Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.- Self-billing including compiling and managing all billing activities for all carrier and customer transactions.- Providing daily/weekly/monthly reporting suite from the Syncreon TMS system per required customer & carrier customized reporting requirements.- Participating in Syncreon control tower / customer projects.- Being the voice of the customer.- Investigating, evaluating and correcting inbound discrepancies. Business to Business.- Applying knowledge of policies, inbound logistics procedures to negotiate contracts with clients.- Using email and zoom calls to negotiate with clients. - Managing real time inbound issues while also staying up to date on pending negations.

Quality Auditors are responsible for verifying that all material entering and leaving the building are exact. Confirming not only the count, part and country of origin but also that all items are properly labeled. Any discrepancy is then reported to the Customer Service team to correct.

In my roll I support both internal staff and volunteers. I handle complaints and all questions from volunteers/parents through phone and email. I handle data entry and manual system updates most of which is done through Salesforce. Part of my role is also receptionist. In this task I process and deliveries and incoming traffic to the site.

GF Health Products, Inc is one of the world's leading manufacturers of medical products in the health care industry. Graham-Field offers a wide array of over 50,000 items used in hospitals, extended care facilities, clinics and for people being cared for at home.At Graham Field my job is to assist our clients and distributors with order, warranty and any product questions they may have. I process returns request, order quotes and shipping quotes all while remaining positive and friendly. My communication is mostly through phone and email but I also handle faxed orders as well.

Assisting online customers with placing orders, creating profiles and navigating the site. Negotiating sales, and recommending additional items. Doing stock checks for customers that are looking for items in store. Taking care of all store & online issues via phone and email. I am involved in designing training materials, designing and illustrating company fundraisers and volunteer posters and signage. Lately I have started assisting with the development of my teammates to help further their careers within as well as outside of H&M. Proficient in Microsoft Word, Excel, Access, Outlook, and PowerPoint; and capable of learning and using other computer systems. Interaction Desktop, SAP, Avaya, Vergic, Cockpit/Hybris, CRS and Salesforce. During my time with H&M I have supported UK, Canada, Germany, Asia and US markets. Assisting Supervisors with escalations by researching cases and processing complaints. Following up on open complaints as well as closing out complaints. Auditing complaint documents, sending out compensations for settled disputes.

Assisting card holders with making payments, checking statements, and reaching payment agreements. Using information provided by card members to find a solution that best fits their financial needs, and achieves banks goals. Solving customer issues to the best of my abilities. As well as reaching sales goals through problem solving and negotiation techniques.

Answering calls during high call volumes averaging 150 calls during peak hours. Helping customer place orders, and track orders using SAP. Resolving customer issues, and gaining customers loyalty.