Whitley B. Email & Phone Number

Educates constituents on complex medical information regarding cancer diagnosis byanswering questions that the doctor may not have taken time to explain such aswhat different treatment options are available, possible side effects, resources forsecond opinions, and emotional support.

Austin, Texas, United States

Spearheaded the identification of what patient services and resources theconstituent qualifies for, ensuring 100% compliance with departmental andorganizational policies and industry standards.

Austin, Texas Area

Spearheaded a Quality Improvement study that resulted in 33% reduction in turnaround times in operating rooms which included oversight of staff, budget and quality issues, analyzed service trends and developed department objectives for each specific surgery area.

Austin, Texas Metropolitan Area

Acted as a liaison between patients' providers and home/health agencies by processing orders for continuity of care, facilitating home health and hospice referrals, and maintaining rapport with agencies. Responsible for reduction of backlog in orders from 45 days to same week processing.

Processed adjustments and appeals of previously finalized claims, thus increasingclaims payout turnaround time from 90 days to 2 weeks, resulting in less fines andmore revenue and financial stability for the company.

Denton, Texas, United States

Supervised data collection, project coordination, weekly progress reports to Project Director,