Whitley Hayes Email & Phone Number

Lansing, Il, Us

United States

As an HR Assistant, I support the HR department in various administrative functions, including recruitment, onboarding, and employee relations. I manage employee records, assist with benefits administration, and coordinate training programs. My responsibilities include responding to employee inquiries, maintaining compliance with HR policies, and facilitating communication between management and staff. I contribute to a positive workplace culture by ensuring that all HR processes were efficient and employee-focused.

United States

•Assisted in onboarding program PAL for new hires • Aided with completing data entry for over 100+ new hires • Assist customers with appointment escalations, technical concerns & account management •Take lead on weekly Team Meetings • Assist with customer escalations •Facilitated seamless onboarding experiences for new hires through comprehensive training programs, ensuring swift integration into company culture and operations.

United States

•Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction.•Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution•Resolve an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters.

Chicago, Illinois, United States

*Conducted New Hire and Onboarding meetings for new employees.*Maintained personnel files electronically.*Spearheaded the meticulous management of quality metrics, driving a culture of operational excellence and surpassing service goals.*Contributing a positive and inclusive work environment. *Managed accurate and timely entry of payroll information for employees, demonstrating thorough attention to detail and adherence to payroll procedures and deadlines.