Chief Operating Officer
Current
Jul 2024 - Present
AeroLeads people directory · profile
Melissa Whitley, Emba, Chc Email & Phone Number
Chief Operating Officer at Mass Advantage
at
Mass Advantage
1 work email found
@spiegel.com
4 phones found area 860 and 401
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Operating Officer at Mass Advantage
Location
Dallas-Fort Worth Metroplex, United States, United States
Who is Melissa Whitley, Emba, Chc? Overview
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Quick answer
Melissa Whitley, Emba, Chc is listed as Chief Operating Officer at Mass Advantage at Mass Advantage, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at spiegel.com, phone signal with area code 860, 401, and a matched LinkedIn profile for Melissa Whitley, Emba, Chc.
Melissa Whitley, Emba, Chc previously worked as Chief Operating Officer at Mass Advantage and VP Plan Operations at Mass Advantage. Melissa Whitley, Emba, Chc holds Executive Mba, Business Administration And Management, General, 3.7 from Strayer University (Va).
Company email context
Email format at Mass Advantage
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*@spiegel.com
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AeroLeads found 1 current-domain work email signal for Melissa Whitley, Emba, Chc. Compare company email patterns before reaching out.
Profile bio
About Melissa Whitley, Emba, Chc
Melissa has over 25 years of experience in health insurance operations, with the past 10 years focused on Medicare Part D business operations and IT project management. Melissa’s expertise is in the identification and remediation of operational issues and compliance risks, operating within matrix organizations and managing cross-functional teams. Her experience in understanding both the business operations and IT components of project management has proven instrumental in her success.
Listed skills include Business Process Improvement, Program Management, Management, Process Improvement, and 26 others.
Current workplace
Melissa Whitley, Emba, Chc's current company
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7 roles · 31 years
Melissa Whitley, Emba, Chc work experience
A career timeline built from the work history available for this profile.
Vp Plan Operations
Current
Jun 2022 - Present
Vp Client Services
BluePeak Advisors assists health plans, pharmacy benefit management companies, pharmaceutical companies and health care alliance companies with Medicare Parts C and Part D operational and compliance issues. BluePeak consultants, with experience from CMS and the industry, perform many mock audits and CMS validation audits each year, assist with actual CMS.
Feb 2015 - May 2022
Senior Director, Client Operations; Government Programs
Leader for Government Programs for Aetna Account, including Medicare Part D, Medicaid and Public Exchanges.Business Owner for migration efforts to transition Aetna Medicare Part D business to CVS Caremark systems.Transitioned to CVS Caremark through Strategic Agreement with Aetna. Responsibilities include assisting with transition and integration of.
Jan 2011 - Feb 2015
Head Of Pharmacy Customer Operations
- Responsible for managing multiple departments and functions for Pharmacy Customer Operations including project management, plan set-up and installation, eligibility and member overpayment recovery.
- Operational Business oversight for Pharmacy claim applications. Managed team of application subject matter experts on Commercial and Medicare Part D programs.
- Responsible for leading and managing large scale business projects. Including opening new service center and in-sourcing 1.8M… Show more
- Responsible for leading and managing large scale business projects. Including opening new service center and in-sourcing 1.8M annual calls.
- Responsible for strategy planning, including development of departmental 3-year strategy and annual Operating Plans.
- Management of Training and Quality Department for Pharmacy Customer Operations. Develop training and quality strategy for customer service operations.
Oct 2006 - Dec 2010
Senior Project Manager
- Operational oversight for member website and member email management application (KANA)
- Partner with segments and other business areas to drive web strategies and innovations and provide enterprise operational oversight for Aetna Navigator and KANA
- Responsible for management and oversight of application and business production issues, small enhancements, as well as, being responsible for preparing and presenting management reports
- Member of KANA Customer Advisory Board – providing… Show more
- Member of KANA Customer Advisory Board – providing R&D feedback
- Business management for KANA application upgrade, including application evaluation, contract negotiations and user testing. Show less
Mar 2004 - Oct 2006
Director Of Customer Service Quality
Cigna
- Responsible for leading and managing the National Customer Service Quality program, with full responsibility for annual budget of $4 million
- Redesigned call quality program to include end to end evaluation of member experience, resulting in a 2% increase in member satisfaction surveys.
- Successfully consolidated 7 quality review sites into 2- net savings over $1 million per year.
- Successfully lead quality application upgrade business project
1995 - 2004
~9 yrs
2 education records
Melissa Whitley, Emba, Chc education
Executive Mba, Business Administration And Management, General, 3.7
Bachelor Of Science (B.S.), Organizational Leadership, 3.5
Charter Oak College
FAQ
Frequently asked questions about Melissa Whitley, Emba, Chc
Quick answers generated from the profile data available on this page.
What company does Melissa Whitley, Emba, Chc work for?
Melissa Whitley, Emba, Chc works for Mass Advantage.
What is Melissa Whitley, Emba, Chc's role at Mass Advantage?
Melissa Whitley, Emba, Chc is listed as Chief Operating Officer at Mass Advantage at Mass Advantage.
What is Melissa Whitley, Emba, Chc's email address?
AeroLeads has found 1 work email signal at @spiegel.com for Melissa Whitley, Emba, Chc at Mass Advantage.
What is Melissa Whitley, Emba, Chc's phone number?
AeroLeads has found 4 phone signal(s) with area code 860, 401 for Melissa Whitley, Emba, Chc at Mass Advantage.
Where is Melissa Whitley, Emba, Chc based?
Melissa Whitley, Emba, Chc is based in Dallas-Fort Worth Metroplex, United States, United States while working with Mass Advantage.
What companies has Melissa Whitley, Emba, Chc worked for?
Melissa Whitley, Emba, Chc has worked for Mass Advantage, Bluepeak Advisors, Cvs Caremark Corporation, Aetna, and Aetna, Inc.
How can I contact Melissa Whitley, Emba, Chc?
You can use AeroLeads to view verified contact signals for Melissa Whitley, Emba, Chc at Mass Advantage, including work email, phone, and LinkedIn data when available.
What schools did Melissa Whitley, Emba, Chc attend?
Melissa Whitley, Emba, Chc holds Executive Mba, Business Administration And Management, General, 3.7 from Strayer University (Va).
What skills is Melissa Whitley, Emba, Chc known for?
Melissa Whitley, Emba, Chc is listed with skills including Business Process Improvement, Program Management, Management, Process Improvement, Leadership, Strategy, Change Management, and Health Insurance.
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