Whitley Smith Email & Phone Number

Plant City, Florida, United States

Director of Program Operations Specialized Therapeutic Foster Care

Remote

As a care coach I provide support and assistance to adolescents and young adults receiving Intensive outpatient care within Charlie Health.

Tampa, Florida, United States

• Participate in the process of monitoring Network Service Providers to assess contract/financial compliance, validate service documentation and billing, and best practice. Ensures compliance with contractual requirements, CARF accreditation standards, HIPAA laws, and Florida state statutes that govern behavioral health services and CFBHN operations.• Serve as primary point of contact for an assigned caseload of subcontracted organizations. Responds to questions and maintains contact with NSPs throughout the CQI monitoring process.• Complete monitoring reports to summarize results and findings. Conducts Action Plan follow-ups as required and within required timeframes.• Review and interprets data, as necessary, to assist in identifying trends and issues in need of NSP attention.• Provide training and technical assistance to subcontracted providers, as required, to bring them into compliance with CQI requirements.• Communicate monitoring results to other CFBHN departments. Ensures that information in CFBHN data systems is accurate and edited or backed out as necessary.• Maintain knowledge of Substance Abuse, Mental Health, and Block Grant programs coordinated by CFBHN.• Working with the CQI team, develops, updates and revises tools utilized as part of the monitoring process.

Tallahassee, Florida, United States

Responsible for managing network housing programs throughout the Northwest Region of Florida while ensuring quality leadership and service.• Offer leadership, training and guidance as to housing stabilization, transitional housing expenditures, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse and mental health care.• Develop agency and program policies and procedures which helped provide a guideline for programmatic operations and procedures• Analyze housing resource availability, gaps and needs by networking with community housing providers• Acts as SOAR, PATH, and ALF/LMH liaison for the Northwest Region of Florida• Participate in strategic planning, annual operational planning, and the network management planning• Lead Quality Assurance/Quality Improvement processes by completing annual monitoring for housing programs• Ensures collaboration among providers, NWFHN, DCF, and community stakeholders• Promptly respond to community housing needs in person or via phone, email, mail or social media. • Quickly and efficiently open customer accounts by accurately recording account data.• Maintain housing funding accounts by processing funding request and producing expenditure reports timely and professionally.

Tallahassee, Florida, United States

Coordinated with Foster parents and child welfare professions to ensure the successful of placement of children entering the system of care.• Elected and encouraged for promotion to Regional Contract Specialist after one year of employment.• Appointed by supervisor to serve as the official training support to program managers, supervisors, and case managers on the standard protocol for intake tasks.• Tracked children with special needs and requirements, including human trafficking victims, separated siblings, missing children, and those requiring safety plans and waivers.• Collaborated with team to quickly resolve complaints with appropriate action.• Initiated and conducted the intake process for an average of 75 children monthly entering Licensed Care through court ordered procedures by the Florida Department of Children and Families.

Tampa, Florida

Used strong auditing and training skills to collaborate with network service providers to ensure quality assurance.• Generated reports and large amounts of data for the community-based agencies served with 100% accuracy• Improved productivity by initiating systems for accountability and by instituting effective training programs• Created, maintained, and posted on the corporate communication board of various departments performance charts • Developed and implemented a Standard Operating Procedures Manual that was approved and adopted by leadership, resulting in 50% reduction in errors and increased employee morale