Whitley Smith Email & Phone Number

Plant City, Florida, United States

Director of Program Operations Specialized Therapeutic Foster Care

Remote

As a care coach I provide support and assistance to adolescents and young adults receiving Intensive outpatient care within Charlie Health.

Tampa, Florida, United States

• Participate in the process of monitoring Network Service Providers to assess contract/financial compliance, validate service documentation and billing, and best practice. Ensures compliance with contractual.
• Serve as primary point of contact for an assigned caseload of subcontracted organizations. Responds to questions and maintains contact with NSPs throughout the CQI monitoring process.
• Complete monitoring reports to summarize results and findings. Conducts Action Plan follow-ups as required and within required timeframes.
• Review and interprets data, as necessary, to assist in identifying trends and issues in need of NSP attention.
• Provide training and technical assistance to subcontracted providers, as required, to bring them into compliance with CQI requirements.
• Communicate monitoring results to other CFBHN departments. Ensures that information in CFBHN data systems is accurate and edited or backed out as necessary.

Tallahassee, Florida, United States

• Responsible for managing network housing programs throughout the Northwest Region of Florida while ensuring quality leadership and service.
• Offer leadership, training and guidance as to housing stabilization, transitional housing expenditures, community integration, employment linkage, benefits establishment, linkage to community providers for substance.
• Develop agency and program policies and procedures which helped provide a guideline for programmatic operations and procedures
• Analyze housing resource availability, gaps and needs by networking with community housing providers
• Acts as SOAR, PATH, and ALF/LMH liaison for the Northwest Region of Florida
• Participate in strategic planning, annual operational planning, and the network management planning

Tallahassee, Florida, United States

• Coordinated with Foster parents and child welfare professions to ensure the successful of placement of children entering the system of care.
• Elected and encouraged for promotion to Regional Contract Specialist after one year of employment.
• Appointed by supervisor to serve as the official training support to program managers, supervisors, and case managers on the standard protocol for intake tasks.
• Tracked children with special needs and requirements, including human trafficking victims, separated siblings, missing children, and those requiring safety plans and waivers.
• Collaborated with team to quickly resolve complaints with appropriate action.
• Initiated and conducted the intake process for an average of 75 children monthly entering Licensed Care through court ordered procedures by the Florida Department of Children and Families.

Tampa, Florida

• Used strong auditing and training skills to collaborate with network service providers to ensure quality assurance.
• Generated reports and large amounts of data for the community-based agencies served with 100% accuracy
• Improved productivity by initiating systems for accountability and by instituting effective training programs
• Created, maintained, and posted on the corporate communication board of various departments performance charts
• Developed and implemented a Standard Operating Procedures Manual that was approved and adopted by leadership, resulting in 50% reduction in errors and increased employee morale