 Review, and analyzes reports for exceptions, edits and other abnormal occurrences in preparation of billing of the seven services – Electric, Gas, Water, Sewer, Fire, Stormwater & Refuse Make appropriate inquires to generate or complete work orders and update or reconcile information Review meter reading exception reports and obtain readings for Utility Billing Identifies faulty meters, dead meters, and incorrect billings with the company’s inventory control system Makes billing adjustments to accounts, and as necessary, initiates action to reissue bills to customers and corrects other internal records such as accounts receivable Lead coordinator for office events such as festivals, parties, holidays, and other special events Volunteer to design and creates event backdrops, photo opportunities and other decorations  Develops test plans to perform testing on CIS program modifications and provides written evaluation and documentation of test results with recommendations for program changes

 Assisted the AOL Director in all event planning as well as making event decisions on her behalf  Applied CCMC and the SouthWood Art of Living program best practices to all event tasks Drew and displayed event decorations using pencil, acrylics, watercolor, and marker mediums  Designed marketing materials for upcoming events Oversaw assigned aspects of the event before, during, and after services Designed marketing emails using Adobe Photoshop Contacted vendors pertaining to each event for scheduling of service  Processed check requests in Aspen  Tracked and maintained inventory control to ensure needed supplies, products and decorations are on hand for scheduled events  Answered incoming phone calls and in person office visits with a positive attitude and professional demeanor

 Provided training to clients on communication equipment  Conducted monthly inventory reviews in the company’s Software & Accounting systems to conduct monthly inventory Reviewed client information from 28 Florida centers with detail and accuracy  Responsible for discovering discrepancies and correcting errors  Created and distributed important information cards for new clients Composed reports for the Executive Management and the Board of Directors  Established a new software system to troubleshoot problems with center’s client information and equipment  Communicate effectively to hard of hearing individuals or deaf individuals using American Sign Language