Whitney Bronson-Smith Email & Phone Number

Chapel Hill, Nc, Us

San Francisco, California, Us

Leading a team of Sales Operations Professionals focused on program management, performance, planning and execution across the sales and account management organization.Heavy focus on quote to cash and expansion and retention metrics including renewal journey across $100M ARR.

San Francisco, California, Us

Working as part of a larger operations function to support the sales team in achieving team level and overall company growth goals. Focus areas include processes, analytics and systems across quote to cash , expansion and renewal cycles.

Durham, North Carolina, Us

Enabling the success of internal teams by leading the day to day activities for Percona's Revenue Operations team. Own technical roadmap, serve as SME for complex issues, provide reporting and analysis to support internal decisions and insights. Aid in skill development of the RevOps team, supported GTM and internal teams across the full technology stack. Cultivate cross functional relationships with key leadership ensuring support for their team's day to day and quarterly/annual process related goals.

Durham, North Carolina, Us

Support alignment and efficiency across high growth globally dispersed GTM teams removing clicks, automating data and removing blockers.Manage end user ticketing system and process change requests, and larger long term projects in Jira.Design and deliver declarative automations using Flow, collaborate and provide business requirements to developer for Apex projects.Own the Salesforce implementation, its integrations and the remaining GTM technology stack with a focus on customer value, continuous process improvement and optimization.Execute on collaborative projects with area directors including lead scoring, build out of a BDR team processes and technology stack, customer success alerts, and product insights reporting model.

Sales, marketing and business support including research, content development, process improvement, data analysis and system management to support sales, marketing and other departments. Play an integral role as the business SME for system integrations and enhancement projects as well as acting as project manager in some cases. Marketing responsibilities include ongoing data management, quarterly newsletter to partners, abstract and presentation development with partner network and system enhancements. Responsible for Salesforce data quality management, validation rules, Flow and Process Builder for automation, Eloqua integration, reporting and dashboards as well as Lightning roll out.

Sales operations and support including research, content development, process improvement, analysis and data management to support the direct and channel sales activities related to business process automation and other CIIS technology.

Diverse roll in a growing, small business executing support for sales and information technology managers, and carrying out marketing and human resources duties. Enabled business operations through lead generation/pre-qualification, generation of marketing media and campaigns, employee relations, procedure documentation, project proposals and contracts, CRM and sales database maintenance, research, project tracking/analysis and misc. support as requested.

Administrative and marketing support for a health-focused IT company. Responsibilities included managing direct mail and email campaigns, data entry and management, website updates and typical office activities. Researched and selected a Customer Management System for the company. Worked with the vendor to complete system configuration including implementing custom fields, creating workflows, and cleaning and importing data.