Whitney Conway Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Oversees full scope of operations at three Class A downtown DC properties totaling in 740 units combinedCapitol View on 14thView 14The MO

Washington, District Of Columbia, United States

Oversees full scope of operations for two Class A assets, Capitol View on 14th (255 units) and View 14 (144 units) in the 14th Street corridor.

Arlington, Virginia, United States

Oversees operations team at Crescent Falls Church (214 units), Delancey at Shirlington Village (241 units), and The Whitmore (218 units). Assisted with the disposition of Crescent Falls Church.

Washington, District Of Columbia, United States

Property: The MOLease up for 300 unit Class A building in Union Market, opened November 2022. Achieved 75% occupied and 84% leased by September 2023.

Washington, District Of Columbia, United States

Properties: Capitol View on 14th + View 14 = 440 unitsContinuing my growth by returning to DC to manage two prime assets in the 14th Street Corridor

Arlington, Virginia, United States

Property: Crescent Falls Church - 214 units- Managed day-to-day operations of a 214 unit building with over $600k yearly budget- Streamlined on-site tour process to create a better prospect experience- Analyzed market trends to determine concessions, rental increases, and forecast demand- Increased and maintained occupancy levels within leasing budget requirements- Budgeted concessions, rental income, supplies, maintenance projects, and community improvements within specific building budget - Assisted in converting building & garage to fobless access- Resolved resident concerns in line with company and building policy- Negotiated renewal offers to maximize occupancy and rental income- Coordinated in-person and socially distant resident events increase resident activity & resident retention in the community- Created community signage to effectively relay upcoming projects, upgrades, and events- Collaborated with centralized sales & leasing teams to achieve occupancy goals- Reviewed and tracked community survey responses in order to create solutions for common issues- Educated ADU prospects & residents on ADU program guidelines- Promoted in less than 6 months to manage two assets in DC

Washington, District Of Columbia, United States

Properties: Capitol View on 14th + View 14 = 440 units - Engaged with touring prospects at two neighboring properties to answer community questions, discuss pricing and leasing specials, and explain leasing process- Assisted in transition from traditional leasing office structure to Platform - Developed and recorded on demand videos for self-guided tours- Resolved resident disputes in a friendly manner in accordance with UDR & building policy- Collaborated with Centralize Sales & Leasing teams in order to achieve leasing goals for two properties- Analyzed leasing trend and market data to make pricing and concession recommendations- Created signage and email outreach for current residents in an effort to keep communication lines open during the ongoing COVID-19 pandemic- Educated ADU & Section 8 clients on programs and certification processes- Promoted in less than 8 months to Manager position at Crescent Falls Church

Washington, District Of Columbia

- Managed and processed over 50% of signed leases for more than 300 managed properties- Responded efficiently to an average of 65 rental inquiries per month to capture rental potential of government, corporate, and academic clients- Collaborated with a team to improve internal processes related to market data, property availability, and outreach- Maintained collaborative relationships with high profile clients such as embassy personnel, business leaders, and entertainment groups- Negotiated lease terms with potential renters and property owners- Resolved customer concerns by aligning their needs with necessary resources- Managed property showing calendar such that client and property availability are aligned - Analyzed over a year of data on internal database to identify areas of improvement resulting in enhanced clientele satisfaction - Adapted and developed new outreach procedures related to COVID-19 pandemic and necessary emergency response - Created initial corporate marketing materials intended to capture prospective leads

Washington, District Of Columbia

- Assisted in opening and successfully operating an $8.3 million/year waterfront Irish pub- Managed a 350-seat indoor/outdoor dining area and 3 bars with an average of 30 restaurant personnel- Planned and coordinated logistics for internal events for VIP guests, government officials, sports teams, and other high ranking persons- Promoted, executed, and facilitated large-scale events in tandem with local officials, security personnel, volunteers, and outside vendors- Trained and mentored staff to maintain high service standards with a focus on up-selling high-end liquors and spirits- Scheduled and organized staff based upon impacts generated by local sporting events, concerts, marches, and Wharf events- Developed and ensured varying pre-event timelines were met successfully- Designed and utilized social media to promote events, specials, and menu items- Formulated beverage program, created corresponding menus, and trained staff accordingly- Collaborated with fellow managers and a local brewery to develop “Kirwan’s Ale” - Assessed, managed and adjusted daily labor requirements in various work areas- Streamlined front-of-house processes to improve bar and food service including mass preparing ingredients appropriate to anticipated volume - Maintained service contracts on equipment, tools, and supplies- Created pre-opening schedules, floor charts, general operating procedures, and safety requirements

Greater Pittsburgh Area

- Assisted in opening and successfully operating a $2.7 million/year sports bar & restaurant- Managed and led operations and staff of over 50 personnel during high volume service such as professional sporting events, stadium tours, and local events- Coordinated staffing levels and kitchen logistics when supporting large reservations and events- Promoted, executed, and facilitated large-scale events in tandem with local officials, security personnel, volunteers, and outside vendors- Developed and ensured varying pre-event timelines were met successfully- Created and implemented strategies to streamline bar service by mass preparing appropriate ingredients to anticipated volume- Catalogued bar and kitchen inventory weekly to identify procurement needs and inventory loss- Implemented procedures, audits and training to keep bar loss less than 1.5%- Trained incoming staff on menu, bar, cocktail knowledge, and safety protocols to ensure an exceptional guest experience within corporate standards- Tracked and managed labor costs, supply purchases, and product loss within a daily, quarterly, and yearly budget- Utilized CrunchTime® database to manage inventory, track data, and reconcile invoices- Participated in regional conference calls to identify and solve in-store and regional issues- Maintained service contracts on equipment, tools, and supplies- Promoted internally from hourly bartender to manager in less than 10 months (January 2016 to October 2016)

Greater Pittsburgh Area

Greater Pittsburgh Area

- Serve food and beverages to customers in a friendly, professional manner- Greet restaurant guests- Expedite food to ensure service remains prompt and organized- Clean and organize restaurant equipment- Maintain positive relationships with guests and fellow employees

Greater Pittsburgh Area

- Work with customers to ensure a pleasant and efficient dining experience- Oversee food service process to maintain a fast-paced service environment- Assist in food preparation process- Take orders and deliver food

Arlington, Va

- Coordinated customers seating and server assignments- Ensured servers' workload is evenly distributed- Provided initial greeting to restaurant guests- Served food and beverage in a professional and friendly manner- Cooperated with fellow employees to ensure a prompt and positive dining experience for all guests

Washington D.C. Metro Area

- Worked on developing a centralized project database - Assisted the Historic Preservation group in research - Surveyed buildings for Energy Star efficiency with other interns - Presented Energy Star findings and recommendations.