Whitney Everett Email & Phone Number

Jackson, Mississippi, United States

• Received and reviewed transcripts to determine eligibility for admission to college or specific programs.• Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.• Provided comprehensive support services encompassing career and personal goals of student.• Discussed student success strategies and development of study skills.Assisted students in selecting courses to align with interests and abilities.• Strengthened admissions operations by aligning processes to capitalize on new educational trends.• Optimized student educational strategies with clear advice on course choices, progression and career options.• Increased school registrations over 50% with improved promotional approaches and outreach strategies• Identified prospective students who would bring character and value to Strayer University through outreach and referral building.• Followed up immediately when prospects reached out to quickly resolve concerns.• Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.• Exceeded goals through effective task prioritization and great work ethic.• Maintained compliance with detailed record-keeping.

• Temporary Online Pick-up Department manager, managing 5-plus employees.• Decreased customer wait time for online store pick-up from 26 min per wait period to 2.2 mins per wait period.• Trained and developed new sales team associates in products, selling techniques and company procedures.• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Waynesboro, Mississippi, United States

• After one year, promoted to Branch Manager of Waynesboro Branch.• Educated customers and staff on loan products.• Provided customized solutions tailored for each customer for increased loan volume.• Reviewed financial accounts for accuracy and resolved discrepancies.• Stayed up to date on changing product and service options to provide top-notch support to customers and employees.• Resolved escalated concerns using professionalism and understanding of all facets of issue.• Finalized loan contracts to close deals worth up to $5000.• Achieved each target benchmark in loan sales within first year.• Managed and mentored team of 3 employees.

Waynesboro, Mississippi, United States

• Operated mentor program for $200,000 government funded grant budget.• Recruited community partners, parents and children for involvement for developmental activities and long term career planning.• Event planning and social media marketing.• Increased student-parent-teacher interaction and involvement in community in under-served areas of Wayne, Clarke, and Jasper counties in Mississippi.• Lead word staff of 3-5 members, and mentor staff of 30 members.• Improved success of program by making proactive adjustments to operations.• Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.• Delivered training for staff development, change management and materials, process and technical controls.• Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.• Administered standardized tests to evaluate student performance and progress.• Built productive relationships with parents of students facing difficult situations at school or at home.• Developed team communications and information for meetings.

Poplarville, Mississippi, United States

• Developed community service-learning program for AmeriCorp funded grant.• Created marketing tools for increased exposure.• Increased college and community interaction and involvement in Poplarville community.• Spearheaded orientation, activities, meetings and campus-wide initiatives such as, Campus Food Drive for local food pantry.• Obtained and processed charitable donations to serve needs of Popularville community.

Master'S Of Education, Higher Education/Higher Education Administration

Bachelor'S Degree, Mass Communication/Media Studies