Whitney Ferguson Email and Phone Number

Responsible for driving business and digital transformation projects at Fortune 500 companies. For three years, lead planning and solution design of Investment Portfolio Management processes, including the adoption of a third-party planning and portfolio management solution at Intel within IT and Product Engineering.Currently driving Microsoft 365 and M365 Copilot adoption across Cisco partnering with IT organization and leading change management effort. Driving change management for mergers and acquisitions as new companies are brought into the Cisco environment.Key programs include migration of data from Box platform to SharePoint/OneDrive, implementation of retention labeling across M365 applications, implementation of M365 Copilot, and decommission of Smartsheet. Also responsible for all Digital Workplace communications and content development.

Responsible for executing change management strategies to drive adoption of Microsoft products internally across the enterprise. Also responsible for driving marketing campaigns and segmentation strategies to support change management efforts.Manage a team of consultants who are accountable for executing against marketing strategies through Social, Training, Web Content Management, Communications/Writing, and Email Execution.

Responsible for building the Organizational Change Management (OCM) offering, including the development and maintenance of all marketing and business development collateral. Primary responsibilities include performing discovery and assessments for clients to determine change management readiness and maturity. In addition, responsible for development of OCM processes and supporting documentation. I also coached, guided and provided oversight to onsite consultants contracted to provide OCM services to customers.

Managed the IT Readiness & Adoption program that matured the change management capability for the business of IT. There are three pillars of the program: Provide process consistency, provide transparent information, and drive quality delivery of change management plans. With a consistent framework and process incorporated into the IT Lifecycle, project teams understood how to create quality change management plans in a consistent manner. A consistent framework supported a consistent view of information such as the degree of change a project is driving and the activities required to prepare each role for change. This information was used by governance boards to drive up adoption of investments. The third pillar of the program was to support quality change management development and delivery. This was done in the form of a clear process, but also coaching and education on the process.I was also responsible for implementing key initiatives for the IT business, including IT Services Transformation and designing training materials for app development for the Enterprise and Software as a Service (SaaS).In addition, I supported Microsoft Consulting Services in their work with Microsoft customers, specifically in the implementation of Microsoft products.

The Readiness team will design and operate an LCA global readiness strategy and program, driving adoption of the organizational, process & technology projects that enable the business value realization from LCA’s strategic program portfolio. The Readiness Team will be play an integral leadership role in creating the strategy and infrastructure for developing and delivering process, skills and content to ready LCA with the solutions they need to address business & client needs. Additionally they will ensure collaboration and alignment with key functions across LCA, MSIT and external LCA-clients. The Readiness Team will be responsible for providing direction and support to all phases of preparedness for LCA’s project releases.

Supporting Customer Service by driving deployment of key strategic projects for the organization

Prepared customer service agents for deployment of new programs, products, processes and tools.

Various positions held over a 9 year period from Technical Writer to Process Engineer. I finished my career at Boeing as a Operations Manager, managing a group of project managers who ensured our Tool Engineering and Fabrication deliverables were met.