Whitney Goodwin, Cgsp Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas

Provide support to group sales managers . Provide additional assistance as directed by Director of Sales.

Austin, Texas, United States

Austin, Texas, United States

Furloughed due to COVID-19 pandemic. - Provided support in the management and maintenance of FDC database and reports. Provided additional assistance as directed by Director of Sales.

Pine Mountin, Georgia

Destin, Florida

While working as a Reservation Sales Manager at Emerald Grande, I developed, executed, and streamlined hotel reservation sales processes to enhance significant rooms occupation rate and hotel sales turnover. I led and coached new and seasoned employees, evaluated employees’ performance, identified training needs, and conducted training sessions to achieve hotel goals and objectives. I optimized lead generation and conversion rate by administering and following-up inbound and outbound calls. I redesigned and implemented bi-weekly agent compensation plan to accurately reflect booked sales and cancellations.Related Skills: Reservation Sales Process Optimization, Team Building and Leadership, Successful Sales Lead Generation, Inbound and Outbound Calls Management, Customer Service Management, Effective Communication Following are the highlights of the value I brought to Emerald Grande:☛ Reduced operational cost by nearly $60K per annum and optimized historical and marketing data accuracy through overseeing the deployment of a new sales leads management system.☛ Maximized loyalty of agents and improved productivity by initiating a quarterly agents’ bonus and rewarding plan in replacement of an arbitrary yearly bonus plan.

Destin/Fort Walton Beach, Florida Area

Working as an Interim Director of Sales at Emerald Grande, I planned, implemented, and optimized new leads generation processes to expand customer base of hotel and acquire large number of key clients. I developed and negotiated valuable contracts to secure favorable terms and conditions. I prepared, reviewed, and presented detailed reports to executive management for facilitating business decision-making process. I created groups in property management system.Related Skills: Strategic Sales Planning and Implementation, Sales leads Conversion Optimization, Reports Preparation and Analysis, Change Management Initiatives, Customer Relationships Building, Customer Experience Management Following are the highlights of the value I brought to Emerald Grande:☛ Fostered and maintained lucrative working relationships with current and existing customers through strong interpersonal and communication skills.☛ Developed and implemented customers service standards and procedures to improve client service delivery processes and build positive rapport of hotel.

Destin/Fort Walton Beach, Florida Area

While working as an Assistant Guest Services Manager at Emerald Grande, I delivered hands-on training to team members on effective guest dealing and communication to achieve customers’ / guests’ delight. I facilitated the formulation and execution of guest service management techniques and methods to maximize guests’ satisfaction and drive business growth. I contributed in execution of full recruitment process from interviewing to selection of candidates to fulfill staffing needs of hotel.Related Skills: Guest Service Management, Client Issues and Complaints Resolution, Sales and Profit Optimization, Employees Recruitment and Training, Business Expansion and Growth, Selling Techniques Implementation It is worth mentioning that I attained business revenue of $150K for spa, restaurant, and fishing charter by executing Wyndham’s Presidential Reserve benefits program.

Destin/Fort Walton Beach, Florida Area

Working as a Front Desk Shift Supervisor at Emerald Grande, I earned promotion from field study intern to guest service representative for displaying dedication and performance excellence in efficiently completing assigned jobs. I defined, executed, and reshaped guest management practices and procedures to maximize guest satisfaction. I tracked and maintained records of guests while validating information during check-in process and throughout guests’ stay to ensure security of hotel. Related Skills: Cross-cultural Guest Dealing and Communication, Hotel Operations Management, Personnel Training and Development, Effective Team Collaboration, Operations Analysis / Process Redesign, Hotel Sales ImprovementFollowing are the highlights of the value I brought to Emerald Grande:☛ Provided sound guidance to six guest services representatives for developing exceptional guest experience management aptitude.☛ Designed and delivered results-driven solutions for resolution of customers’ issues and complaints in collaboration with other departments.

Destin/Fort Walton Beach, Florida Area

Destin/Fort Walton Beach, Florida Area

·Started as a sales associate and was promoted after demonstrating my ability to lead others and stay organized in a hectic environment.·Balanced inventory between stores and completed re-stock orders by creating orders with at least ten different companies. ·Created and revitalized store displays in order to maximize profitability and customer exposure.·Assumed additional responsibilities including merchandise ordering, meeting with sales representatives, and working extra hours when the General Manger left the company.·Trained and supervised five employees by delegating tasks, coaching, and leadership by example.

Bachelor Of Science (B.S.), Hospitality, Recreation, And Resort Management, 3.98

Activities and Societies: Alpha Sigma Lambda Honor Society, Phi Kappa Phi Honor Society, Argonaut Hospitality Associates

Associate Of Arts (A.A.), Emphasis On American Sign Language

Activities and Societies: Phi Theta Kappa International Honor Society

High School Diploma

Activities and Societies: Thespians