• Management of business development and management of key stakeholder relationships• Operations management for multiple small businesses from a variety of fields.• Creation of social media content• Write all copy for social media and website• Design and submit new client proposals• Invoicing and account reconciliation• Design and plan client courses• Networking with local businesses and community groups to build relationships.

People Like Us® provides executive search and contractor management through strategic and project services resourcing.Specialising in technology, banking and financial services, including insurance.As Head of Search at People Like Us, I spearhead the hunt for the best talent on the market, helping our clients connect with premium talent and ensuring a smooth, superior search experience.www.peoplelikeus.au

• Provide policy advice to NSW Police Force units and Police Area Commands regarding professional conduct.• Prepare corporate responses on behalf of the Commissioner of Police to be delivered to the Minister for Police and the media.• Conduct research into trends for crime and critical incidents.• Respond to questions on notice from Parliamentary Hearings• Respond to state-wide email inbox inquiries regarding matters of professional conduct in the workplace.

• Implemented strategic programs to reduce costs and mitigate risks• Streamlined new hire onboarding, supporting seamless integration• Led as Scrum Master for the Rapid Investigation Team (RIT), evaluating ideation stage viability• Managed RIT team's Jira board, coordinating tasks, progress, and presentations• Designed and rolled out training for 350 leaders in Group Operations• Engaged stakeholders and collaborated with L&D team for training development• Simultaneously onboarded and supported four employees, facilitating navigation of processes• Contributed to opportunity canvasses, saving resources and identifying viable ideas• Appointed Scrum Master for Rapid Investigation Team (RIT) within four weeks• Appointed Project Manager for training upskilling program for 350 leaders across Group Operations

• Managed a team of 17 specialists, processing 325 retail home loan discharge files daily• Successfully supervised a hybrid team (80% remote, 20% in-office)• Fostered strong stakeholder relationships, maintaining a steady turnaround time of 11 days for partial discharges (within a 14-day SLA)• Led department-wide training transformation, accelerating readiness for new specialists by two months• Mentored and supported a team coach, facilitating a successful transition to a new role with double salary• Provided feedback and implemented an efficient meeting structure• Implemented efficient processes resulting in improved productivity and reduced errors• Fostered a positive team culture, promoting collaboration and motivating team members to achieve targets• Led department-wide training transformation, accelerating match readiness for new specialists by 2 months ahead of schedule• Successfully managed stakeholder relationships between Retail Discharges and Credit Variations, maintaining steady partial discharge turnaround time at Day 11 for 6 months

• Efficiently managed file allocation and prioritisation for action• Generated comprehensive application tracking reports for performance analysis• Analysed customer positions to assess eligibility for loan structure changes and prepared detailed notes• Supported team leader in conducting meetings and driving performance through the sharing of best practices• Conducted thorough research and analysis to identify credit risks and provide recommendations• Collaborated with cross-functional teams to streamline processes and improve efficiency• Assisted in the development and implementation of credit policies and guidelines• Contributed to the training and development of junior credit analysts

• Developed action plans to close performance gaps, achieving a 115% YTD home loan net funding outcome and a 96% YTD technology education outcome• Coached team members to enhance their professional brand, resulting in improved NPS scores and survey completion rates (YTD NPS increased from 64.0 to 64.8)• Mentored a 20-year tenure lender, enabling them to achieve a bonus and be recognised at the Best of the Best awards for Sydney Region. Increased home loan approval results from 63% HYTD to 75% HYTD• Advocated for enhanced branch security, leading to the installation of additional cameras, monitors, mirrors, and personal duress alarms• Successfully managed the relocation of 186 boxes of records to suitable storage at Iron Mountain• Raised over $1000 for Mama Lana's Community Foundation, providing essential supplies during Christmas 2018• Closed identified gaps in business outcomes and technology education metrics, achieving a YTD home loan net funding outcome of 115% and a technology education outcome of 96%• Managed the removal and transportation of 186 record boxes to Iron Mountain storage

• Supported 15 branches during leadership leave, ensuring business continuity and flexibility• Developed a Wellbeing newsletter, promoting team culture across the Sydney region• Organised a Christmas Toy Drive, collecting over 400 gifts for sick children at Nepean Hospital• Represented Penrith Area in the Sydney Region Culture Council, advocating for regional concerns• Coached and observed team members at 48 Martin Place branch, fostering their upskilling and career growth• Proactively identified and investigated risk matters, enhancing risk management across multiple teams• Cultivated strong relationships with internal and external stakeholders, facilitating seamless collaboration and improved outcomes• Awarded "Leading with Vision and Values" Award FY18 (Relieving Branch Manager of the Year)• Represented Penrith Area in Sydney Region Culture Council, advocating for regional issues

• Managed diverse customer-facing teams, exceeding sales targets and KPIs• Ensured prompt service for customers, meeting SLAs• Provided daily coaching and training for improved service experiences• Mentored other managers, enhancing leadership presence• Analysed sales data to drive performance and identify upskilling opportunities• Implemented daily training sessions for information and process updates• Mentored customer service managers and 2IC staff in the area, fostering their leadership development and enhancing leadership presence across teams