Whitney Lawrence Email & Phone Number

Conway, Arkansas, United States

Vilonia, Arkansas, United States

· Managed and allocated office funds for essential supplies, including office, staff, and clinical supplies, to ensure efficient operations and meet the team's and patient's needs.· Position required management administrative abilities, insurance knowledge, customer service talents, and digital marketing knowledge. · Delivered direct individual and team leadership to ensure all office employees produced outstanding client service.· Management of all financial aspects of a practice· Performed supervision of all staff, new patient calls, created treatment plans, insurance assistance, and ordered office supplies· Patient/customer interaction including greeting, discussing treatment plans and payment options· Trained employees and conducted OSHA and Safety Training· Created and maintained relationships with sales reps, and local businesses and hired companies for the office· Involved in quality control improvements for more effective and efficient office operations· Responsible for creating and posting social media content to market the dental practice· Worked with Dentix Software

Puyallup, Washington, United States

· Collaborated with more than 20 doctors, gaining a comprehensive understanding of their individual preferences and unique approaches.· Position required RDA (Registered Dental Assistance) skills, general administrative abilities, customer service talents, as well as digital marketing knowledge· Performed new patient exams, chair-side assistance, radiographs, photographs, impressions, and lab work including making Facebow models and retainers· Patient/customer interaction including greeting and seating, discussing treatment plans and payment options· Trained new assistants and conducted OSHA and Safety Training· Worked with Focus and Dentix Software· Documented all patient treatment notes for each appointment· Scheduled appointments and answering phone calls· Involved in quality control improvements for more effective and efficient office operations· Responsible for creating and posting social media content to market the dental practice· Recorded patient reveals for YouTube Channel for marketing purposes

Searcy, Arkansas, United States

-Demonstrated a passion for working in the lab, where I excelled at creating Ar kids models and clear retainers to aid in patient care-Maintained a high standard of cleanliness and organization in my workspace to ensure patient safety and comply with OSHA and HIPAA guidelines-Provided excellent customer service by helping patients and parents with ledger amounts, and explaining payment options-Served as the Scheduling Coordinator, where I utilized Dolphin Management and Solution Reach to ensure that appointments were scheduled efficiently and effectively-Checked a variety of insurances, including MCNA, Delta Dental Smiles, MetLife, Blue Cross Blue Shield, United Health Care, Tricare, and Delta Dental, which covers more than 20 states-Pulled office reports each day to ensure that we had the data we needed to provide excellent care and run our practice smoothly-Used social media to connect with our community and promoted our practice to potential patients