Whitney L. Email & Phone Number

Tustin, Ca, Us

Operations Manager for Merchandising and RetailBento is a creative agency specializing in bridging any creative gaps a client may have including in - but not limited to - broadcast, design, and brand strategy. Using years of experience in gaming and esports, Bento aims to support clients with creative projects that promote their brand and resonate with their audience.• Oversaw merchandising and retail development projects for clients including Psyonix, Intel Gaming, and VShojo• Facilitated cross-functional communication between design and production, retail, shipping and fulfillment, and customer service teams• Developed SOPs for merchandising and retail verticals, project pipeline and team responsibilities, decreasing crunch time• Managed end-to-end retail for clients: inventory logistics, staff management, fulfillment, and customer service for both etail and onsite major events (such as PAXE/W, Anime Expo, TwitchCon, etc)• Conducted analysis into sales performance, and authored reports with actionable insights and recommendations for future improvements

Tustin, Ca, Us

• Oversaw 20+ merchandise projects for 10+ clients; involving XFN communication between Design, Production, and Retail teams to create 150+ unique products.• Analyzed sales performance and GTM strategy of retailed merchandise and authored reports with actionable insights and recommendations for future improvements.

Menlo Park, Ca, Us

Contracted to work on Facebook Gaming PDO projects through ProUnlimitedAs a QA Project Lead for Product Data Operations projects related to the Instant Games branch of Facebook Gaming, I’ve seen firsthand the positive results of my team’s and my own efforts to improve that quality of “Play” on the platform.As a QA Project Lead, my responsibilities included:• Overseeing operations for 4 different Product Data Operations projects focused on improving the quality of the “Play” branch of Facebook Gaming• Building workflows and training the internal team of content reviewers for new projects• Identifying and analyzing quality metrics and metadata labels used to examining the Instant Games ecosystem and offerings• Coordinating communication between multiple teams to support XFN Instant Games projects and interests• Delivering regular communication providing feedback on the status of PDO “Play” projects to Product and Partnership teams on quality of current product integrations and use cases to better overall product understanding

Contracted to work on Facebook Gaming PDO projects through ProUnlimited• Acted as a flexible analyst able to adapt to working on any PDO Gaming projects as needed• Initiated updates to review guidelines and improvements to increase efficiency for PDO projects by providing feedback on usage and understanding • Demonstrated excellent product understanding by consistently reaching at least 90% in both productivity and quality metrics for PDO projects

David Cohen is a true community leader and I'm proud to have supported his bid for City Councilman. Encouraged by his pledge to put "community over politics," I was inspired to work in this grassroots campaign to strengthen our community. I am immensely proud of our team coming in 1st place with 36.52% of the vote in a successful primary run and David going on to win the seat in the November elections.As the Field Director, my responsibilities are:• Managing community and business outreach• Researching information on the local community• Analyzing and organizing field status data and staff data• Fielding voter feedback and assessing such information for campaign improvement• Recruiting and trained volunteers and interns• Coordinating volunteer activities including phone banking, canvassing, and event setup

La Jolla , California, Us

Triton Gaming is a student-run organization dedicated to creating a home for the gaming and esports community on campus and in San Diego and providing a welcoming space for gamers to get together. I'm proud to have seen Triton Gaming grow during my time as an officer and see my own passion for the organization be rewarded.During my term as the Creative Director I had the opportunity to learn from my upperclassmen mentors about the esports industry, work with over 70 passionate officers, and personally manage a team of 11 artists, photographers, and videographers on my Creative Team. Working with my fellow executive directors and officers allowed me to experience both the pressures and rewards of organizing a community and community events - including our largest, Triton Gaming Expo; a collegiate esports, entertainment, and technology expo with over 1000 attendees annually since its inception.My role involved:• Managing graphics, photography, and videography project timelines and tracking dependencies• Acting as liaison between the Creative Team and the Executive Officers, Marketing Team, and Division Leaders (who coordinates the community for a particular game)• Developing training programs for teaching future Creative Officers • Designing graphics for social media, marketing media, and merchandise• Deciding the style and theme of Triton Gaming events and marketing material

La Jolla , California, Us

Holding this position allowed me to interact with amazing talents who would be invited to our events as guests of honor. It was so much fun to collaborate with our Live Events Team to produce enjoyable event features involving our guests that reflected their brand and background such as panels and performances.This was the first major position I held in Triton Gaming after joining the Officer Team. I had wanted to join this organization since my freshman year after meeting the then leaders of this amazing team and speaking with upperclassmen who would be my future mentors; I am so glad I took the chance to take on this role.My responsibilities included:• Overseeing outreach to talent and influencers • Managed guest logistics for events• Drafting guest contracts and auditing incoming signed contracts• Organizing event attractions including panels, artist alleys, art contests, and cosplay events• Ensuring officers maintained a positive relationship with guests, sponsors, and community members

La Jolla, Ca, Us

The UCSD Village Residential Office exists to help student residents of the Village on-campus housing complex. I worked directly with the Residential Program Assistant and Director of Residential Life in an administrative support role and at the front desk, helping students and their parents with any concerns and inquiries about student living.If our residents had any issues concerning their living situation they needed assistance with, we would work with them and any other parties involved to resolve the issue. Our staff's goal was to make sure our residents, mostly upperclassmen transfer students, could transition smoothly into student life and enjoy living on campus.My other responsibilities included:• Data maintenance and entry for over 2000 student residents• Providing information about the residential community including on-going events, changes to the residential area and major issues , etc• Advising and assisting students with concerns regarding housing and campus related questions and issues• Organizing the residential mail inventory

Bachelor Of Arts - Ba, Economics

Accounting And Business/Management