• Conduct client research meetings to identify needs and gaps in coverage• Conduct the underwriting process to ensure quotes are competitive and accurate for proposals• Meet with clients and prospects to walk them through open enrollment options• Oversee the new client onboarding transition process• Ensure new clients are set up accurately within benefits and payroll• Attend client meetings onsite as requested and assigned• Manage outside payroll software and platforms for associated clients• Assist the support team in building new clients within our HRIS system, Prism• Work closely with account managers regarding client details and needs• Oversee annual open enrollment process for all master benefit plans

• Single HR point-of-contact for 100-150 US based employees – Questions/Concerns involving concerns, complaints, policy, and procedure• Evaluate performance investigations for Supervisors and Managers – Edit for grammar and fluidity of information• Evaluate and approve corrective actions for Supervisors and Managers – Edit for grammar and fluidity of information• Process terminations – being the communicator to the employee and all necessary parties, process all the necessary paperwork, updating PeopleSoft• Process all leave of absences – Initiate the communication process, point of contact for the employee with any ongoing communication• Consult Supervisors and Managers on any employee issues• Conduct New Hire Orientation and New Hire Benefit Meetings at least once a month• Conduct New Manager Trainings over policies, expectations, HR related duties, leave ofabsences• Oversee and assist the Supervisor’s with the Worker’s Compensation process – organizemeetings, track progress of the employee’s healthy

• Single HR point-of-contact for 300+ US based employees –Questions/Concerns involving Payroll, Benefits, Employee issues, Complaints, Investigations• Managed Benefits Administration, Execution of Open Enrollment, strategic long-term planning with broker• Responsible for all compliance reporting: EEO-1, ACA, 401(k) Audit• Oversaw and audited bi-weekly US payroll• Managed all leave of absences using a self-designed system and transitioned the company topaperless processing for FMLA, ADA, FFCRA• Streamlined the Global Performance Process inside the HRIS, focusing on the core values andpositive conversation• Provided HR Guidance and Training to Management Team: Lead monthly meetings to discussemployee situations and how to handle them from a manager• Implemented a business continuity plan – transitioned company to work from home during a pandemic• Managed US Equipment Distribution Process– tracked equipment going out and returning during a pandemic• Subject matter expert for the HRIS, Paycom

• Main point-of-contact for 250+ US based employees• Bi-weekly Payroll processing, reporting, and auditing• Benefit Management & Administration, Open Enrollment Planning and execution, strategic planning with benefits broker • Compliance Reporting: EEO-1, ACA• Leave Management including: FMLA, ADA• Wellness Program Coordinator• Subject matter expert for the HRIS, ADP Workforce Now

• Administrative Assistant to the Chief Operations Officer• Planning, organizing, and overseeing events and meetings• Answered the phone• Greeted all guests and clients upon entering building• Mail and FedEx duties as needed for outgoing and incoming packages• Assisted various departments with projects

Administrative Assistant to the CEOAnswer PhonesAccounts PayableBiweekly Payroll for 40+ employees using PaycorSingle Point-of-contact for Benefits, Open Enrollment Process, and day to day questionsBusiness Operations/Compliance reportingMaintaining Inventory for 3 warehouses