Whitney Mack Email & Phone Number

Jacksonville, FL, US

• Delivered 12 medical device projects with budgets spanning from $16k to $120K with a completion success rate of 100%.
• Assists project teams with creation and finalization of scope of work using detailed project plans and risk assessments plans. Organizes, controls, and manages several projects concurrently.
• Overseeing lead times and quality control from external suppliers. Creates purchase orders for services/supplies procured.
• Prepares and maintains project timelines, regularly communicating project status updates and mitigating risk of scope creep by utilizing change control procedures.
• Conducts weekly department meeting and disperses meeting minutes. Reports weekly & monthly metrics to department Director.
• Spearheaded a Business Improvement project focused on optimizing the Labeling department's project intake process, utilizing QuickBase as an electronic platform. Developed project scope, oversaw platform customization.

• Oversee team of 14, including daily operations, projects and processes, implementing solutions and facilitating team collaboration, resulting in achieving an increase in annual company profit by over 6% annually for 2.
• Monitor and manage metrics using Salesforce CRM and Excel ensuring performance trends meet monthly objectives, analyzing variances to identify improvements, submit reports to senior stakeholders to evaluate data and.

• Promoted from Front-desk Administrator to Assistant Operations Manager in 2016 to transform culture & operations at 3 struggling locations, improving overall operational efficiency & customer satisfaction across all.
• Enhanced team performance, which included coaching and training 12-15 staff members, and 2-3 Doctors on recommending customized sales strategies resulting in attaining $1M+ in annual sales.
• Partnered with leadership to forecast staffing needs, and developed a plan to recruit, train, and manage high caliber staff.

Tampa, Florida

• Promoted from Cash Office Admin to Business Manager to strengthen team performance, identify solutions to exceed sales goals, assess KPI’s, revenue data, financial reports, customer retention opportunities and.
• Exceeded monthly department goals by coaching and training staff on market and product knowledge resulting in 20+ sales associates meeting or exceeding sales targets.
• Supervised team schedules, performance, training plans, promotions, department goals and initiatives for $MM global retail brand.

Tampa, Florida

Before promotion, career began in the Customer Service department. Administrative duties involved bookkeeping, assembling information for external auditors for annual audits, the answering and routing of multi-answering telephones, assisting customers with product issues and customer satisfaction, and providing clerical and administrative support to.