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•Successful manage 30+ projects simultaneously, increasing company profit margins to 40-50% per project•Proactively identify risks to project completion and team bandwidth and effectively address and resolve all issues•Create and implement project plans that demonstrate company growth and project completion and profit•Clearly communicate complex ideas, creating long and short-term plans, and prioritize tasks and activities for diverse audiences•Serving as the point of contact for all projects for the entire duration to keep the project aligned with the agreed-upon scope•Create and implement new project systems to maximize company expenses, decrease scope creep, and increase company profits

Prioritized the implementation of DEIB practices and content into 10 staff and manager training to support the organization’s DEIB and Anti-Racism strategy and goals.Designed and implemented learning evaluation mechanisms that yield high-quality data to influence staff learning annual programmingAnalyzed and synthesized quantitative and qualitative data to identify key insights and opportunities to scale staff better learning potential, key competencies, and knowledge gapsTranslated data and communicated insights graphically for a variety of audiences by pulling and processing data from various technology systems and manipulating data for analysis and reportingProduced and edited e-learning modules across a variety of formats, modes, and subject areas; created and managed project plans and execute deliverables on timeCollaborated with subject matter experts and leadership to clarify learner personas, learning objectives, and collect contentServe as a coach and mentor for a current-students each cohort, facilitating weekly group sessions, and offered professional support through interview prep, resume review, and dress code

•Managing and develo0ping RFPs and RFIs•Craft blog posts, maximizing SEO based on metrics data; Create newsletters and contribute copy to content marketing•Design and restructure courses to improve user experience and increase content retention•Implemented systems and processes to improve efficiency and reduce project costs and duration by up to 50%•Defined product scope, goals, and deliverables to ensure consistency within the company•Design and edit virtual products using user feedback and research to enhance end-user experience through interpreting data and process improvements•Directed and lead the product development cycle, testing and validation, risk assessment, and optimization for efficiency•Meet with new client stakeholders alongside the company founder and CEO for initial product proposal and follow-ups Projects: Virtual Academy product buildRole: Product Operations Lead•Manage a team of 4 to facilitate product testing; utilize user testing and experience research to restructure the format of each course for successful B2B transactions•Design course material for 4 virtual products that fit product requirements, holding regular meetings and addressing any questions or concerns from team or clients•Research virtual course market within DEI to ensure high-quality products that match and exceed current product expectations

•Manage projects and proposals for Yum Yum Morale Diversity, Equity, and Inclusion (DEI) services to increase website traffic and expand business funding•Collaborate with the founder to construct proposals to incorporate DEI practices in corporations; identifying and managing potential risks for projects•Communicating with interns to regulate media marketing and update website to increase engagement•Implemented systems and processes to improve efficiency and reduce project costs and duration by up to 50%•Defined project scope, goals, and deliverables to ensure consistency with company strategy and commitments•Facilitated customer support communications with clients regarding their enrollment and completion of virtual products•Supervise, train, and manage 20+ team interns for the public relations, business, and marketing departments to keep track of the corporations’ tasks•Meet with new client stakeholders alongside the company founder and CEO for initial product proposal and follow-ups

•Manage the emails, calendar, spreadsheets, and notes of the CEO to increase productivity and engagement by 30% by organizing meetings with clients, stakeholders, and employees•Manage the recruitment of 20+ new interns to advance the mission of the company through employment growth and mentorship to young professionals•Serve as the initial communicator for client and stakeholder relations, delivering company information and prioritizing the maintenance of private information

Delivered robust support to students and faculty members with course materials through course evaluation and feedback. Designed, developed, and updated canvas pages for effective student and faculty navigation. Maintained interdepartmental student and faculty communication. Skillfully managed research assignments via tactical planning. Prepared high-stakes presentations for university resource and course content. Participated in different recruitment events for departmental growth. Performed advocacy work as well as carried out media analysis on political campaigns.Researcher: •Direct research projects about insensitive company branding and developed new branding ideas that considers cultural relevance and societal conflicts•Collaborated closely with other researchers to identify research topics and complete research with domestic and international sources to produce literature reviews that spearhead upcoming research studies•Collected, analyzing, and interpreting qualitative and quantitative data to create succinct meaningful reports that lead to an understanding of communication impacts on minority communities•Simultaneously managed multiple multifaceted and complex research projects under time constraints to contribute to a personal and departmental comprehension of different topics from varied perspectives•Managed 100+ opinionated undergraduate students and problem solved in high-pressure situations•Employed evidence-based practices to prepare and engage students while utilized feedback to support faculty and students to foster attentive educational environments•Collaborate interdepartmentally to further the goals of the department and increase student enrollment in department programs• Reviewed and edited other researchers’ manuscripts to ensure content connection and grammatical accuracy

Performed administrative functions covering answering phone calls/emails and overseeing tasks of calendar management. Evaluated parent, staff, student, and faculty requirements and directed traffic to correct department in business services that improved workflow. Maintained confidential documents whilst transmitting payments to university insurance carriers. Scanned and recorded medical records into patient files. Delivered information to students and parents in a brief way. Wholly responsible for guiding incoming students and parents and transfer students and parents of Colorado State University insurance waiver requirements, health network service, and student insurance.Key Takeaways•Manage calls, emails, department calendars, spreadsheets, and mail to increase department traffic flow•Navigate student and parent issues, constructing emails on behalf of the department to answer student and parent insurance and billing questions•Attend freshman and transfer student orientation fairs to explain insurance requirements succinctly to decrease unintentional enrollment in the student insurance plan•Served as the initial communicator with the public and navigated and deescalated highly tense atmospheres to eliminate hostile environments and increase parent and student understanding of department insurance and billing regulations