Oversee all corporate Human Resources functions for a regional counter-service restaurant chain with 1,000+ employees and 50 stores throughout the Southeastern United States. Write and revise policies and maintain the Employee Handbook. Conduct background checks, reference checks, and employee eligibility verifications (I-9s) for candidates and new hires. Audit and maintain accurate personnel records. Supervise ten employees, including Marketing Coordinator and Graphic Designer. Facilitate employee participation in the annual Open Enrollment process for benefits. Plan recruitment events, represent company at job fairs, and oversee hiring processes for key positions. Assist franchisees in troubleshooting issues with vendors, employees, marketing, and sales. Write, edit, and distribute newsletters, e-mails, and other communications to all franchisees. Oversee corporate Marketing initiatives.

Provided critical support to company owners, Director of Operations, Director of Human Resources, and Business Development Team. Researched companies, identified potential clients, and assembled prospect profiles for review by company executives and sales team. Collaborated with Business Development to collect and organize large volumes of data and enter into HubSpot CRM. Planned corporate marketing events, including a large national conference, five regional trade shows, conferences, and smaller workshops. Managed accounts payable ($11M -$14M annually), accounts receivable, expense control procedures, and bank accounts. As Human Resources representative, established and maintained all employee records, including salary, benefits, payroll, and taxes, while ensuring compliance with company standards for confidentiality and applicable state and federal laws and guidelines.

Managed daily operations of a small retail outlet with approximately $300K in annual sales. Supervised two assistant managers and seven sales associates. Opened and closed store, ran nightly sales reports, reconciled cash and credit transactions, and conducted daily banking activities (night deposit, cash withdrawals, and drawer management).

As Account Manager: Researched companies, identified potential customers, and cultivated new prospects through cold-calling, in-person meetings, and industry events. Maintained prospect and client information in Activate! CRM. As Office Manager: Provided administrative support for all departments throughout a small privately held company. Supervised, trained, and evaluated administrative staff.