Whitney Mccool Email & Phone Number

• Successfully work in close partnership with Director of Operations to retain & grow a book of clients
• Successfully work with Director of Operations to support, grow & develop the COL for an aligned book of business
• Demonstrate proven ability to navigate, troubleshoot issues & provide consultative feedback to clients regarding system capabilities & best practices
• Establish, execute & be accountable for action plans to support client delight & retention
• Provide direction, coaching & support for clients in an escalated state as the work towards reaching a sustainable stasis status
• Navigate & partner cross-functionally to support timely completion of work

• The Senior Client Operations Lead has a strong account management background and will serve as the day to day point of contact for our clients, accountable for delivering a consistent, high quality Businessolver.
• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives, and time constraints
• Manage and facilitate client calls and new client administrator training
• Maintain all client documentation such as Standard Operating Procedures and process related documentation
• Engage in ongoing educational opportunities on product releases, updates, and system functionality
• Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed

West Des Moines, Iowa

• Coach the varsity high school dance team
• Choreograph dances for team to take to state and national competitions and for enjoyment at sporting events
• Organize fundraising events for self-funded program

• Plan, implement, supervise and coordinate recreational, competitive and technique dance classes throughout the year.

Des Moines, Iowa Area

• Day-to-day administrative duties, such as answering phones, setting up appointments, record bank deposits.
• Plan and implement marketing materials for the business, including monthly newsletters, website updates, and advertising, etc.
• Plan, implement, supervise and coordinate dance classes throughout the year along with dance camps during the summer months.