Whitney Peterson Email and Phone Number

I work with numerous utility companies throughout Colorado, Wyoming and Arkansas on receiving permission to operate. I’m required to fill out specific documents for each utility company and submit within 24 hours of having the project assigned to me. I work with customers via phone, text and email regarding updates, pending documentation, scheduling work orders, etc.

Work with field crews, leaders and centralized support team to ensure jobs are ready to be actioned and completed to drive best possible customer experience.Serve as a point of contact to customers to effectively coordinate communications around routine Field Service activities and manage Field Service related customer inquiries and escalations as necessaryCreate and dispatch customer appointments in conjunction with Tech routes, schedules and utilization​Initiate and create tasks to complete further work required for field service dispatchesPrioritize customer escalations and adjust schedules to work with leadership to determine priority of jobs.Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from managementMeets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed​Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.

Make a sufficient number of outbound calls and effectively respond to all prospective student inquiries.Set phone interview appointments.Interview prospective students to determine their educational background and future goals and objectives.Educate prospective students on the benefits of attending Strayer University, including our high-quality academic programs, convenient locations, flexible course offerings, and recommend appropriate course(s) of study.Assist prospective students with the application process and review qualifications for admission.Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, and previous college transcripts are ordered if applicable.Ensure prospective students’ admissions files are complete and assist students with initial registration process.Partner with other departments as necessary to finalize enrollment process, including Student Services, Academics, and the University Registrar’s Office.Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment.