I currently serve as Assistant Manager of VIP Experience at Universal Orlando Resort, where I lead initiatives to enhance guest satisfaction and drive revenue growth. In this role, I oversee the implementation of new products and operational procedures, resulting in record-breaking seasonal marquee events. Through strategic collaboration with cross-functional teams and meticulous budget management, I consistently align initiatives with company financial goals.

As a Supervisor within the VIP Experience department at Universal Orlando Resort, I am dedicated to delivering exceptional guest experiences and driving revenue growth. Over my tenure, I've spearheaded the implementation of innovative tour products, resulting in annual revenue increases. My leadership in revenue management, team development, and product enhancement has been instrumental in achieving significant milestones for both guest and team member satisfaction.

VIP Guides lead tours of Universal Orlando Resort with exceptional customer service skills, flexibility and adaptability, and immersive storytelling. Senior Coordinators are the hourly operational leadership maintaining the daily budgets, staffing, and guest satisfaction.

Provide a variety of services to theme park guests. Deescalate challenging guest situations with professionalism and respect. Provide recommendations and suggestions based on park and industry knowledge.

Responsible for ensuring memorable guest experiences by assisting Disney character performers during meet-and-greet interactions. Provided crowd control, managed queues, and facilitated photo opportunities, maintaining a positive and magical atmosphere for guests of all ages. Collaborated closely with performers and other cast members to uphold Disney's high standards of excellence in guest service and entertainment.

I worked with the Head Costumer for each summer season consisting of wardrobe inventory for the theatre's collection and incoming donations, assisting with daily fabrication needs, laundry services, and general repairs.

I supported various events and areas of focus for the Admissions team through giving campus tours, managing recruitment events, and assisting with perspective student communication.

I was one of the top-viewed blogs within the college's admissions site at the start of online marketing. I created videos and written blog posts to share the campus-supported activities for perspective students.

My role encompassed diverse responsibilities ranging from coordinating regional events, managing theatrical venues and showtimes, to facilitating travel arrangements for large groups.

During my time as Assistant Inn Keeper at Bruce House Inn, I gained valuable experience in hospitality management and guest relations. From facilitating check-in procedures to managing reservations and providing personalized guest experiences, I played a vital role in maintaining the inn's reputation for excellence. Through multitasking and attention to detail, I ensured seamless operations and created a warm and welcoming environment for guests.