Whitney Singleton Email & Phone Number

• Perform analysis and draft business continuity plans for several business teams
• Conduct risk assessments, mitigation planning, and monitoring of remediationprogress via JIRA tickets
• Assemble monthly reporting of Enterprise Risk Management action items andoverall risk health
• Review operational processes to identify any significant exposures and advise ofprocess weaknesses
• Maintain risk registers and trending data using Smartsheets, RSA Archer Platform
• Present outputs of governance and compliance audits

Weston, FL, US

• Quality Assurance for special projects (including tax and launch)
• Assist with analysis and drafting of BCP plans
• Assist with monthly compiling and reporting of Enterprise Risk Management action items
• Research areas of non-compliance and business process weaknesses
• Analyze transactions to identify any significant exposures
• Document systems, processes, and controls using narratives

Dublin, IE

• Remit all payroll and tax files to respective banking institutions
• Process and file agency returns as needed including W2 and 1099
• Research and resolve penalty notices issued by tax authorities
• Verify tax setups in payroll system
• Prepare interim, stop payments, and reversals for banking institutions
• Reconcile and correct discrepancies regarding tax out of balances

Oklahoma City, Oklahoma, US

• Subject Matter Expert on Pennsylvania Local filings for multiple systems
• Remit scheduled payments to tax authorities in a timely manner
• Research and resolve discrepancy notices issued by tax authorities
• Facilitate delivery and electronic file coding of agency/client returns
• Provide support to Ovation sales and payroll staff regarding tax issues
• Correct system discrepancies regarding tax out of balances

Rochester, NY, US

• Set up new clients according to branch procedures to meet client’s expectations and allow service utilization by the date specified in their service agreement.
• Inputs and loads any required employee payroll information or personal employee information into the Paychex databases
• Balances QTD/YTD wages and deductions and any related information to accurately reconcile client data as it is being loaded.
• Set up clients on HRIS ancillary products to ensure that all products sold by Sales Representatives are delivered on first payroll.
• Researches and resolves client implementation issues in a timely manner to optimize client experience and satisfaction.
• Establishes and maintains a positive working relationship with clients, sales, and coworkers to promote Paychex’ quality service image

Rochester, NY, US

• Maintains base of 220+ payroll clients on products for assigned clients in order to meet client payroll, Human Resource, and employee benefit service needs.
• Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, employee deductions, and garnishments.
• Keys all payroll-related data necessary to process and meet appointment schedules.
• Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients.
• Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.
• Maintains client files to ensure efficient operation and improved client service.

Rochester, NY, US

• Assembles payroll packages according to client number and prepares for delivery to clients in order to meet quality and production time line expectations. Packages include journals, summaries, time sheets, tax notices.
• Operates various types of office equipment (mail metering, shipping PC’s, insertion equipment, etc.) to ensure timely processing of payrolls or client packages.
• Coordinates and performs timely daily posting of mail and overnight labels to schedules
• Completes all package confirmations and checklists in order to maintain accurate tracking and security of package flow and location.
• Complies with all security and audit procedures as required by procedures and policy in order to protect client information.
• Records and escalates issues to appropriate parties to ensure that output is not missing or incorrect.