In overseeing the Administrative Department duties include; analyzing and reporting on monthly financials, acting as the direct line for Operations team- assisting with general requests and inquires related to accounts payable, accounts receivable and general ledger activity. Working with insurance broker on updates and specialized certificates of insurances. Confirm tax exempt status and proper documentation of bookings. Updating and tracking licenses with the City for our operations. Additional items include planning employee events, managing donations, acting as a liaison and support between departments.

Responsible for overseeing daily operations of clinic. Managing both provider and patient schedules to maximize revenue without compromising patient care. Other skills and duties included, insurance verification and review, inventories, billing, onboarding.

• Leading a high functioning, diverse team of 70 in unionized workplace, with one assistant manager and four supervisors.• Responsibilities include; forecasting and budgeting for department, hiring and on-boarding, disciplinary actions, quality assurance, controlling inventory, guest satisfaction and recovery, training and development, property revenue participation.• Essential member of 2019 hotel renovation team. Worked directly with contractors on coordinating of guest room renovations, led contractors and design team on site tours, executed property team on preparing space for renovation and assisting with return of rooms after completion.• Personally implemented property Wellness Committee to focus on health and wellness of hotel team members.

• Leading a team of 30 in unionized workplace, with three assistant managers.• Responsibilities include; payroll, budgeting, hiring and on-boarding, disciplinary actions, inventory, guest satisfaction and recovery, training, insurance claims, incident reporting and follow through, managing security personnel.• Member of operational team for property renovation, February 2015, focusing on customer experience aspect.• Several Task Force opportunities, including National Meeting and opening of 1,000 room resort inOrlando.• Responsible for implementation of re-branding of property including brand standards, systems and culture.

• Leading a team of 30 in unionized workplace, with three assistant managers.• Implemented SOPs and retraining for Front Office operations team.• Participated in quality assurance evaluations, including AAA.