Whitney Webb Email and Phone Number

Responsible for ensuring that the Payroll, HRIS, HR Processing, and Shared Services teams (40+ employees) provide essential support for HR, Operations, Business Development, and Revenue Cycle divisions. Partner with talented team Directors and Managers to foster collaborative communication, enabling employees to cohesively address challenges across organizational boundaries. Focus on integrating and leveraging technology, processes, documentation, opportunities, and resources to achieve company goals and position the organization for continued success.

Growing teams responsible for HR data processing, on-boarding, HRIS, Payroll and Shared Services as the company has grown to over 10,000 employees in over 30 states.Partner with management to get approval for key initiatives and then project manage them through to implementation. Though the big changes get the most focus, the incremental changes keep us motivated and engaged in continuous improvement.Feedback from team members, collaborators, and executive leadership:- I truly appreciated you for giving me this opportunity to work for and with your team but most importantly for inspiring me to continue to push towards obtaining my PHR, you’re a great example of leadership.- Thank you for what you do each and every day to keep all of us straight for not only normal day-to-day business, but also for these brain taxing events that you manage!- The CIO and IT Security Expert were very impressed with your segment- how prepared and organized and knowledgeable you were.

Implemented, developed and managed teams responsible for recruitment, pre-employment verification, credentialing, on-boarding, online learning, multiple HR and Payroll system conversions, and 401k and health benefit management as the company grew from 400 employees in 2 states to a company of over 5,000 employees in over 25 states.

SUMMARY:- For multiple projects: development and management of requirements identification, project schedule, resources, budgets, and risk mitigation plans; serving as liaison between IT and business departments; and, communicating project issues, resolution and status.- Manage a team of 13 IT professionals in the development of software enhancements and architecture redesign for external facing .net application. Application won the Louisiana Governor’s Technology Innovator of the Year Award. - Responsible for the implementation of regulatory-mandated internal software enhancement program. Entails managing projects that require 30-90 day completion utilizing 8 - 25 shared IT resources, 3- 20 business resources, and 3+ functional business owners. - Typical project methodology is waterfall with budgets of $1,000,000 - $1,500,000. FEEDBACK from supervisor and project members:- Whitney's system, process and methodology knowledge is comparable to those that have been on our PMO team for years- She is professional, intelligent, possesses outstanding customer service skills, is very organized, is an EXCELLENT communicator, and does her best to empathize with all parties involved and understand their point of view.- She is always looking for ways to improve processes and does a very good job of predictive modeling and timelines.- Communication is one of Whitney's greatest strengths- Great job working as a bridge between IT and the business- She is able to approach difficult personalities and handle challenging situations with tact and diplomacy.

SUMMARY:Lead SAAS implementation project team and analyze processes for improvement opportunities.•Took referral management service implementation project from initiation to launch at 600+ agencies within 90 days •Conducted process efficiency analysis, identifying opportunity for 60% productivity increaseFEEDBACK:Annual 2009 Performance Evaluation: OutstandingTechnical Skills 5 out of 5 Quality of Work 5 out of 5 Quantity of Work 5 out of 5 Interpersonal/Communication Skills 5 out of 5 Approach to Work 5 out of 5

SUMMARY:Support Operations through the communication and management of HR staffing and resource metrics. Note: Company restructuring aligned staffing metrics to Human Resources. Implemented and administered staffing metrics for multiple disciplines and positions companywide, developing new procedures, tools, training and communication to streamline process and drive adherence to staffing metrics. Increased compliance to metrics by 20%, increased process output capacity by 42%, reduced resource investment by 52%, reduced processing time by 77%. FEEDBACK on process changes: - We are fortunate to have someone with your tack, diplomacy and sense of humor (Perfomance Resource Analyst)- You are so awesome! It amazes me how you have caught on to all the detail. (SVP Strategic Intiatives)- Your support during this process has been AMAZING!!!! Thanks for all of your assistance. You exemplify the Amedisys spirit. The intimidation factor has disappeared. I now feel confident and competent with our new process. (Director of Ops)-Thank you all so much for listening, evaluating, and applying my concerns to our model. You answered all of my questions and addressed all concerns. (Director of Ops)- Whitney, you have been a joy to work with. I may have not gotten what I set out to get in terms of approvals but I am very satisfied with this end result, I think it will meet my agency needs. I better understand and appreciate this new process. You definitely are an asset to this company. (Director of Ops)- I really like the new template and find it much easier to understand and complete than the previous worksheet. Thanks so much for practicing such great “lateral service.” (Director of Ops)

SUMMARY:- Led HR and Recruiting SAAS, business process and vendor improvement projects, and the development of an HR Project Management Office. Owned projects from Charter to Close: Scope and specification definition, scheduling, staffing, process documentation, business analysis, meeting facilitation, risk assessment and management, project updates, user-supplier liaison, beta testing, QA, user training development and delivery.- Managed $1,000,000 advertising budget and ad agency relationship, providing transparency and accountability, and responding to shifting priorities- Led, evaluated and negotiated supplier RFP, resulting in $140,000 cost avoidance- Implemented process improvement procedures with supplier, reducing defects in vendor output by 20% in three months- Partnered with Compliance and Operations to develop, document and train on policies, procedures and processes to ensure regulatory compliance, and increase satisfaction with, and efficiency of, pre-employment activities

Successfully generated new customers and contractual revenue in highly competitive Atlanta markets.

First National Customer Advocate at Ryder. Set standards and helped develop the formal job description for the position, which was subsequently rolled out to all other National offices.

Managed client projects and served as a liaison between agency accounting, management, creative teams and client marketing staff.