• Utilize change management and process improvement methodology to advance culture and DE&I integration within various organizations across the nation.• Apply leading-edge thinking to provide a range consultation services to operational teams and clients on the development and implementation of key strategies for creating inclusive cultures (i.e., DE&I Councils, employee resource groups, metrics and accountability, communications, initiatives, and policies).• Administer and analyze DE&I assessments to help clients better understand the current state of their workforce from a demographic standpoint, as well as employee perception and attitudes regarding management, culture, policies, practices, procedures, beliefs, and interpersonal skills.• Use data and metrics to identify trends, evaluate needs, drive change, and measure impact.• Facilitate various trainings/workshops on the business case for DE&I, cultural competence, unconscious bias, microaggressions, allyship, and inclusive leadership.• Chair of MMA's Black Lives Affecting Change & Collaboration (BLACC) Enterprise Colleague Resource Group• Collaborate with Human Resources, Learning & Development, and Chief Diversity Officer to ensure applicable DE&I strategies are incorporated into programs and activities in the talent lifecycle.

• Convened CEOs, Human Resource Leaders, and Diversity Officers from over 100 member companies, as well as regional educational institutions, and non-profit partners to work toward talent attraction, retention, and development goals.• Formulated and executed a four-part diversity and inclusion (D&I) strategy that included (1) CEO commitment, (2) annual electronic benchmark survey that assesses workforce demographics and best practices that contribute to building an inclusive culture, (3) online employer toolkit, and (4) series of inclusive leadership development events to assist member employers to build a more inclusive culture to attract and retain more diverse talent.• Curated and published Pivot, an online repository of over 90 resources for information and implementation, segmented into 15 different categories to support employers across various industries and size advance in their DEI journey.• Led the D&I component of HireReach, a program that helps employers meet their talent demands by implementing skills-based hiring for talent acquisition. • Project managed various initiatives, leadership development trainings, and workshops including managing budgets, external communications, vendor contracts, marketing, registrations, logistics, speaker confirmation, etc. • Managed a variety of administrative duties, including disseminating information to stakeholders, monitoring the achievement of project activities, and developing and maintaining project deliverables.

• Respond to customer inquiries regarding service or billing complaints by performing activities such as adjusting bills, applying credits to accounts or working with various other departments to resolve customer problems and concerns• Confer with customers by telephone and e-mail to provide information about products or services• Create sales proposals and process paperwork for existing customers to add devices and/or services to their security system • Create contracts, prepare change of address records, or issue service discontinuance orders• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Acted as a liaison between the agency and employers to provide a portfolio of human resource related services. including creating job descriptions, posting job vacancies, sourcing, and recruitment.• Marketed On-The-Job (OJT), Customized Training, and other grant funded programs to employers and coordinated requests for training. Promoted Michigan Works! system through coordination and participation in career fairs, exhibits, community projects and other events.• Collaborated with employers, educators, state agencies and community partners to organize and implement various programs and initiatives while adhering to various state and federal regulations.

• Managed staff and delegated duties during daily program operations.• Interviewed applicants. Talent management, training, and development. • Assisted in the planning, coordination, and marketing of department events.• Practiced safety conscious behaviors in all operational processes and procedures.• Designed and managed policies and systems to improve department organization as well as program recruitment and retention.

• Worked with executive leadership to develop and implement D&I strategies and tactics through the Inclusion Initiative (Charter Team).• Assisted at risk youth and individuals with mental illness prepare for, find, and retain employment. • Coordinated work experiences and provided support services for a caseload of 30 participants.• Job developed and networked to build professional business relationships with community employers.• Managed and updated files as well as performed data entry using ETO Software.• Composed written reports to document participant progress.• Conducted criminal background checks and processed payroll using ADP Payroll Services. • Instructed employability skills classes on cover letters, resume development, and interview skills.Goodwill Trainings:HIPPA, Code of Ethics, Diversity and Inclusion, Recipient Rights Grand Rapids Area Chamber of Commerce:Healing Racism Certified Employment Training Specialist