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Ingenious Med is a company that exists in a state of prolonged explosive growth. This is challenge enough for any HR department, but when you layer in the idiosyncrasies of the healthcare industry, particularly HIPAA, the complexities build. As the first person to tackle human resources full time for Ingenious Med, my duties include everything from on-boarding, benefits, payroll, insurance, and 401(k) to developing and implementing the company’s formal review process. This carries on to the implemented new software solutions for everything from leave to expenses, participating in HR and HIPAA audits, annual EEO-1 reports, and the application of any resultant processes. Duties also include taking part in company leadership meetings, working with hiring managers, managing new HR staff, managing corporate LinkedIn accounts, managing open enrollment and insurance vendor selection, and engaging in Atlanta’s competitive tech marketplace through career fairs and co-op programs.I just completed the process to receive my Lean Six Sigma Green Belt certification. My project was focused on fine-tuning the onboarding and training of new hires. The goal was to have new hires confident in their abilities to do their job from the survey-determined average of 9 weeks to a desirable window of 4 weeks. Piloting this new set of processes with new customer support hires had obvious qualitative and quantitative results: new hires that feel ready to serve on-call is an obvious benchmark for independent comfort and competency with customer satisfaction as a reliable gauge of performance.

Generated B2B sales using consultative, relationship focused solution selling approach.Educated and consulted clients’ on the product and services being offered based on their wants and needsMaintained high knowledge of the industry, technology, and product in order to make customized recommendations on a per client basis Consistently met and exceeded a monthly quota of $4,000 Managed a pipeline of over 500+ opportunities with over 20 follow up appointments daily

Facilitated and managed all client eventsOrganized bridge club at Atlanta Athletic Club for clients Handled all client gifts for holidays and birthdays Helped to create a marketing program where none existed beforeCreated an operations manual that is utilized with all new and existing clienteleUsed Excel to create individual spreadsheets for every client that tracked all their accounts: including inflows and outflowsCreated PowerPoint presentations to educate clients on different investments