Purpose: To promote and sell AAA Ohio Auto Club (OAC) travel products, services, and membership benefits to clients and members. Duties, Responsibilities, & Expectations: 1. Produce new membership sales and renewals along with sales of additional member benefits, with focus on setting up members for automatic renewal. 2. Sale of domestic and international airline tickets, cruises, tours, hotels, car rental, train reservations and obtaining group travel and motor coach tours. Requests from clients will be received in person, by email and on the telephone. 3. Sales and promotion of sundry products (luggage, consignment tickets, merchandise, etc.) and of AAA financial and insurance products including AAA Member Rewards Visa, Visa TravelMoney cards, foreign currency, insurance offerings and auto loans.4. Achieve all sales goals as set forth by OAC. 5. Place outbound calls to members to encourage membership renewal and promote store events and vendor offers. 6. Council members on auto travel vacations, prepare TripTiks and distribute maps and Tourbooks.7. Assist clients with foreign documents (e.g. visa, passport, International Driving Permit and Inter-American Driving Permit).8. Maintain knowledge of OAC/AAA preferred vendor program, membership, products and services, effectively communicating them to members and clients. This includes completing Agent Continuing Education (ACE) programs. 9. Attend educational opportunities as needed, such as vendor training and familiarization trips.10. Document all sales opportunities within OAC’s leads management system.11. Upkeep of store appearance, including ordering and stocking brochures, keeping desk area neatly organized, etc.12. Keep updated on information critical to this job through the company intranet and its contents.13. Participate in community outreach events as needed.

• Take initial sales calls from prospective clients; create proposals and banquet event orders• Follow up with clients through all phases of event planning process; update BEO as needed• Collect signed contracts/deposits; distribute BEOs to all appropriate internal departments• Plan & conduct property walk-through tours for clients; manage event set-up and tear down• Contact/coordinate vendors; pack for events; manage staff scheduling; onsite event management• Manage office; respond to e-mails, maintain files, create blog posts; work on marketing strategies

• Placed and logged call back for room service orders; responded to guest menu questions/concerns• Recorded all transactions in MICROS system; completed all closing reports; processed payments• Communicated special meal requirements, allergies, dietary needs to kitchen

• Processed all incoming, outgoing & in house communications in professional, courteous way• Received all guest requests; entered requests into Guest Request Database (call HotSOS)• Followed up to ensure guest satisfaction; assisted with in-house guest credit limit confirmation

• Planned and executed special events, weddings, meetings; responsible for children’s events• Worked in sales/marketing; responsible for local client & resort guest customer service• Cross-trained in different departments including: Front desk, Reservations, Resort Gift Shop• Assisted with golf outings; worked in golf course maintenance