Whitney Bunker Email & Phone Number

Oakland, California, Us

Providing users and technical staff with Business Application support, administration and reporting.Configure and administer Salesforce.com and other Saas applications as required.Involved with the implementations of Salesforce CPQ.Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com and other Saas applications.Interacted with various technical leaders for gathering the requirements for Salesforce implementation and documented the Business Processes.Translate business requirements into executable solutions.Collaborate closely with business stakeholders to uncover business requirements.Interface with vendors for support requests and upgrade details.Participate in application evaluation selection process.Create and update solutions base for all supported applications.

San Francisco, California, Us

Providing users and technical staff with Business Application support, administration and reporting. Configure and administer Salesforce.com using Process Builders and Flows as well as supporting new teams using Lightning. Support any salesforce integrated applications: Groove, New Voice Media, Geopoint, Exact Target, Purecloud, Aeon2, Zoominfo, etc. Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com and other Saas applications. Work with Compliance and Security group to assist with audit related activities like report generation, process control monitoring and process control documentation. Support product upgrades and maintenance releases. Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business Processes.Interface with vendors for support requests and upgrade details.Participate in application evaluation selection process. Create and update solutions base for all supported applications.

Oakland, Ca, Us

Providing users and technical staff with Business Application support, administration and reporting. Configure and administer Salesforce.com and other Saas applications as required.Support over 50 applications including: Coupa, Box, Expensewire, Google, Hipchat, Slack, Vana, FinancailForce, Smartsheet, DFP, Brainshark, Kenexa, Clearslide, Cornerstone, Okta, Tabluea, Desk.com, Dropbox, Rearden, Orbitz, and Onelogin.Involved with the implementations of Workday, Financial Force, Vana, Onelogin, Cornerstone and other applications. Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com and other Saas applications. Work with Compliance and Security group to assist with audit related activities like report generation, process control monitoring and process control documentation. Collaborate with analysts to develop user training material and system documentation. Support product upgrades and maintenance releases. Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business Processes.Interface with vendors for support requests and upgrade details.Participate in application evaluation selection process. Create and update solutions base for all supported applications.

Worldwide, Oo

● Involved in Salesforce.com Application Setup activities and customization to existing objects.● Worked on various Reports and Dashboards to meet the Company’s needs.

Oakland, Ca, Us

Acted as primary contact for new and ongoing clients for consulting, administration, and development engagements.Responsibilities:Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business ProcessesPerform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and creating custom objects to fit client needs.Performed the roles of Salesforce.com Business Analyst and Administrator for client organizations.Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organizationWorked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports, Forecasting and DashboardsImplemented workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to support the sales process logicDesigned, created design documents, managed creation and delivery of, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of client applicationsDeveloped and configured various, Forecast, Dashboards, Reports and Report Folders for different user profiles based on the needs of the client organizationActed as internal Chatter and Jobscience specialist/advocate

Eagan, Mn, Us

Interacted with users of various business groups to provide direct issue support and resolution.Provided first-line of support for Designated Contacts that were routed for immediate escalation. Acted as second line of support for all requests that were escalated from Tier 1 Premier Support.Involved in Salesforce.com Application Setup activities and customized the apps to address user support cases.Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports, Forecasting and Dashboards to address user support cases.Implemented workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to address user support casesDeployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, and Custom tabs to address client administration requestsDeveloped and configured various, Forecast, Dashboards, Reports and Report Folders for different user profiles based on the administration requests received in user support cases.