Whitney Hackman Email & Phone Number

Formerly known as Riverdale Family Medicine

Knightdale, North Carolina, United States

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Receiving and managing incoming calls on a multi-line phone system
• Scheduling patients for appointments in accordance with hospital scheduling guidelines
• Obtaining medical and other information from referring veterinarians when needed
• Receiving deposits and payments and explaining payment options to clients
• Balancing the cash drawer/keeping the daily report up to date

Raleigh-Durham-Chapel Hill Area

• Logged specimen data and recorded results into system using LIMS and Excel.
• Entered data into databases with speed 60 wpm and accuracy along with using 10-key pad.
• Outlined appropriate processes and procedures to fulfill and complete inquiries.
• Applied data entry knowledge and attention to detail skills to resolve accounts.
• Verified accuracy of all computer system information by updating location and results of data.
• Achieved a roll in assisting building a new department, training employees, and creating work aids.

Hendersonville, NC

• Collected and entered patient demographic and insurance data into Cerner to establish patient's medical record.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards.
• Explained estimated cost for medical testing and answered patient questions to understanding of services.
• Performed patient scheduling and registration functions to serve as initial contact point for outpatient laboratory and radiology visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Received patient deductibles, co-pay amounts, and discussed options to satisfy remainder of patient financial obligations.

Asheville, North Carolina

• Helped customer’s complete purchases, locate items and join reward programs to promote loyalty.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Dallas, Georgia

• Scheduled annual checkup appointments, consultations and surgery visits for dogs and cats.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Answered owners' animal health questions and educated on healthy animal care practices.
• Processed new patients and updated client records with key information using Cornerstone.
• Maintained pet food supplies inventory by checking stock and ordering new supplies as needed.

Marietta, GA

• Assist with the management of all Atlanta field office operational tasks, to include administrative, facilities and inventory, in order to most effectively implement over 230 mobile vaccination clinics per month.
• Supervision of 40+ employees, including scheduling, coaching to new employees, and training.
• Weekly accounting reconciliation of over $70,000.
• Office and warehouse organization and maintenance with inventory management, control and purchasing.
• Support and communicate the organization’s goals, priorities and professional standards.
• Supervise and assist clinic assistants, monitoring processes, procedures, and client interactions.

Marietta, GA

• Responsible for execution of assigned mobile clinics, ensuring that team members are providing superior customer service to all clients
• Assess pet’s lifestyle to determine which prescription medications and vaccines are best suited, and make recommendations based on need
• Supervise and assist clinic assistants, monitoring processes, procedures, and client interactions
• Provide training and coaching to new employees
• Accounting reconciliation
• Proficient in phlebotomy, restraint and administering vaccines

Marietta, GA

• Provide superior customer service to all clients and support to Veterinarians at assigned clinic locations
• Educate clients on pet wellness and preventative care
• Process payments
• Dispense and properly label medications
• Restrain pets for vaccinations and blood draws

Orlando, FL

• Complete cash transactions in absence of a register.
• Checked stock levels and restocked items to prepare for next shift.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport.

Supply, NC

• Documented patient medical information and insurance details to facilitate smooth appointments.
• Obtained payments from patients and scanned identification and insurance cards.
• Kept waiting room organized at all times by stacking magazines, removing trash and overseeing front desk.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Promptly answered multi-line phone system and greeted callers enthusiastically.

• Create an enjoyable shopping experience for each shopper
• Greet customers in a warm and friendly manner
• Inventory management and control
• Process payments
• Train new staff
• Stock shelves

Certificate, Medical Insurance Coding Specialist/Coder

Bachelor Of Science (B.S.), Pre-Veterinary Studies

Activities and Societies: Pre-Veterinarian Medical AssociationMajor in Biology with pre-vet requisites.

Associate Of Science (As), Pre-Veterinary Studies

Activities and Societies: Student GovernmentBiology and basic core classes.

High School Diploma