System Interaction Engineer
Currento Lead engineer responsible for determining root cause understanding of returned customer parts.o Work with cross functional teams in resolving issues and improving product performance and manufacturability.o Responsible for producing technical reports and feeding back information to production teams for continuous improvement.o Proven ability to lead investigations and partner with others across international teams. o Investigations covered all aspects of pen performance, including mechanical, electrical, chemical and fluidic issues.o Techniques used include microscopy, 3D Xray, EEprom/acumen readings, and Is/Is not root cause analysis.o Use statistical software to assess top root causes for Seahorse pen returns and assess risk of watchlist items. • Pwax production leadershipo Designed new test methods for measuring purge effectiveness of shipping and handling fluid.o Identify chemical differences that lead to decrease in system performance and work with Ink chemists to reformulate for improved performance.o Determined customer impact of quality issues to prevent line down for Seahorse pen production.o Lead for high priority/tight schedule ink qualifications to meet environmental and safety regulations on time.