Directed a book of business for pharmaceutical clients at an international medical communications agency, orchestrating the creation of multiple intricate and high-stakes medical publications within demanding timelines. Coordinated projects between Medical, Editorial, and Creative teams, leading a multidisciplinary collaboration to deliver exceptional outcomes. These achievements significantly increased client satisfaction and drove revenue growth.• Conducted comprehensive research to identify optimal medical conferences to submit pharmaceutical research abstracts, ensuring maximum exposure. Successfully submitted abstracts to selected conferences and played a pivotal role in facilitating onsite presentation preparations for enhanced engagement and impact.• Spearheaded operational streamlining and productivity enhancement by managing two accounts using project management software. Devised comprehensive schedules, facilitated productive internal and client status report meetings, and monitored workflow for 30 publications simultaneously, ensuring improved efficiency, client satisfaction, and organizational performance.• Provided exceptional client service as the primary point of contact, proactively addressing queries, conducting risk analysis, and implementing effective risk management strategies. This resulted in heightened client satisfaction, minimized project risks, and consistently successful outcomes, positioning the organization as a trusted partner for exceptional results.• Collaborated cross-functionally with finance/accounting departments to strategize and develop comprehensive SOWs, managed budgets, and validated payment transactions for seamless financial operations.

Demonstrated exceptional performance spearheading conferences dedicated to measuring and enhancing care across surgical specialties. Orchestrated comprehensive educational programs featuring 250 distinguished speakers, 450 abstract presenters, and 100 impactful sessions.• Expertly transitioned the 2020 and 2021 programs to entirely virtual events in response to the COVID-19 pandemic. Grew client engagement by >250%, from 2200 to 5K participants in the first year, by engaging an international audience. • Transformed the 2022 program into ACS’s first hybrid event serving remote and in-person attendees with an attendance of 5K. Successfully fulfilled the requirements of these two simultaneous projects. Increased abstract submissions by 50% by targeting larger audience through new marketing channels. • Engaged surgeons as annual program chairs and selected, implemented, and led the first Conference Planning Committee to identify content that represented the interests of the attendee base, which led to greater customer satisfaction and repeat attendance.• Led team of coordinators and built cross-functional collaborations with internal and external partners to meet all project requirements. Recognized for an expert ability to prioritize and delegate numerous project responsibilities while working under high levels of ambiguity. • Directed vendor integrations and programmed and administered technical systems, including the call for abstracts, speaker management, virtual conference platform, and continuing education credit claiming.• Conceptualized, mapped, and managed technical projects; examples include:- Collaborated with Statistical Team and vendor to create statistical reports to assist in planning.- Devised conversion process with two third-party vendors to migrate conference content into LMS.- Partnered with IT to create speaker database to assist in educational planning and speaker recruitment.

Managed high volume of contracts to support the organization's operational needs, increased client retention by 20%, and attained 10% savings with partner vendors by initiating MSA with the entire organization. Fostered collaborative working relationships with clients, vendors, and cross-functional partners.• Implemented the most significant statewide surgical quality improvement initiative by enrolling over 65 Florida hospitals within one month.• Reviewed, negotiated, and closed various contracts, including MSAs, SOWs, and annual participation agreements and renewals for hospitals and health systems.• Assessed contract-related risks and issues and proposed solutions and mitigations. Assisted in developing and implementing process improvements, resulting in a 15% increase in efficiency.

Provided consulting expertise to venture capitalists and private equities interested in capitalizing on the virtual meeting industry expansion resulting from the COVID-19 pandemic. Leveraged past management, technology, and experience in the meeting and events industry to identify new growth opportunities and improve efficiency and profitability.• Counseled five firms within 13 months in evaluating the virtual meeting software market for future investments.• Presented executive-level recommendations to virtual meeting software start-ups in areas of technology, service models, and customer support.• Educated companies on meeting industry trends and essential software functionalities, processes, and systems to ensure return on investment, growth, and customer retention.

Provided top-tier client service while planning, organizing, managing, and executing online and print marketing solutions for medical organizations in an agency environment. • Developed and monitored project schedules and production specifications, identified opportunities for upselling, and initiated contract renewals.• Maintained complex contract database and documented client interactions in CRM for 80+ clients totaling $3M in annual revenue. • Ensured continuous client satisfaction and expanded business by providing exceptional consultative support, including best practice recommendations aligned with clients’ strategic priorities.