Whitney Briscoe Email & Phone Number

Louisville, Kentucky, United States

Responsible for front-end opening/closing office procedures including cash and safe operations.Assisting with floor merchandising and replenishing inventory.Manage front end guest flow to achieve efficient and excellent shopping experience every time for every guest.Managing online orders through ensuring accuracy of items requested, recommending replacement items for upsell opportunities, and ensuring every guest has an excellent curbside experience.

Lexington, Kentucky, United States

Served as main point of contact for events in numerous sectors including social, corporate, entertainment, and government. Conducted pre and post event meetings as requested by clients with all appropriate department leaders.Accountable for all event invoicing details including final payments due prior and post event. Responsible for accurately forecasting all food, beverage, room rental, audio visual, and guest room revenues for each event with all reporting communicated to the Director of Sales and Marketing, Director of Catering and Convention Services and Director of Revenue. Supervised event details including arrival/departure amenities for VVIP’s, custom floor plans, specialty menus, excursions, banquet event orders, audio visual needs, and custom signage. All event detail correspondence executed to appropriate departments through multiple channels of communication including banquet event orders, email correspondence and in-person communication with prepared alternatives for any specific event needs that may arise.

Lexington, Kentucky, United States

Daily communications with crew, passengers, and flight operation professionals through multiple channels including phone, email, and in person with a high degree of professionalism and urgency.Ensuring any and all needs of VIP and VVIP passengers are communicated, executed and delivered at an exceptional level including catering, transportation, hotel reservations, and case by case requests including unique moments of personalized services to ensure ultimate guest satisfaction. Daily, weekly and biweekly operation reports submitted and approved by the General Manager, the Director of Regional Operations and Area Accounting Manager. Accounting duties including payroll, accounts payables, accounts receivables, and reoccurring expenses.Responsible for the recruitment, hiring, training, mentoring and performance reviews of all customer service representatives.

Lexington, Kentucky Area

Responsible for a smooth, inviting, and efficient guest arrival and departure experience to maximize guest retention.Collecting and processing guest payments.Overseeing inquiries for room upgrades through a combination of both negotiations directly with guests upon or before arrival and through electronic notification of future guests requests for upgrades.Ensuring daily/nightly reports and shift balances are both accurate and appropriately charged including financial documents such as nightly credit card authorizations, corporates accounts to be direct billed, and guest charges.Showcasing room types and event space when available while answering any inquiries about future accommodations and events.Coordinating and communicating closely with other departments to ensure guests inquiries and/or issues are met promptly and/or follow ups are reported and recorded.

Assisting with management on nightly deposits, report summaries, and other financial duties along with ensuring customer survey retention for feedback of store's performance.Monitoring accurate pricing points through best past display layouts and weekly analysis of sales against other stores in the region.Setting up displays of new merchandise while paying particular attention to menswear and designer brands to be promoted as priority.Assisting back of house with expediting new merchandise, pricing and loss prevention issues, markdowns of current inventory, departmental issues, and ensuring proper product placement and quarterly merchandising presentation changes.Auditor of yearly inventory, ensuring inventory was properly documented and accounted for, resolving issues with upper management of improper accounting errors, and noted whether a loss or profit had occurred.