Whitney Irick Email & Phone Number

Augusta, Ga, Us

Augusta, Ga, Us

Fort Gordon, Ga

• Proficiently manage two Enterprise Mission Assurance Support Service (eMASS) records, overseeing approximately 13,000 system devices, system configurations, and artifacts to facilitate the Authorization to Operate (ATO) process.• Streamline and optimize two eMASS workflows with over 13,000 system devices, enhancing efficiency in artifact submission, security control tests results, review, and approval process, resulting in reduced cycle times for system accreditation. • Conducts comprehensive Security Control Assessments, identifying vulnerabilities and assessing the effectiveness of security controls for systems undergoing the Authorization process.• Contributes to the development and enhancement of security policies and procedures, aligning them with the latest industry standards and best practices.• Performs end-to-end accreditation process within eMASS for three regions, state side, Europe and Pacific, these duties include security control policies/artifacts, risk assessments, and control implementation, resulting in successful ATO accreditation for over 13,000 information systems on an intel network for three regions.• Integrate continuous monitoring strategies into the A&A process, establishing ongoing risk assessments and ensuring the security posture of systems remain current and resilient.• Orchestrate the execution of RMF, guiding cross-functional teams through system categorization, security control selection, and continuous monitoring, resulting in consistent compliance and reduced vulnerabilities for over 13,000 devices on the network. • Analyze NESSUS vulnerability scan results and prioritize vulnerabilities based on risk factors and potential impact, ensuring that critical vulnerabilities are promptly addressed. • Develops and manages over 500 POA&Ms, tracking multiple vulnerabilities and deficiencies identified during assessments, and collaborated with integrated teams to establish mitigation plans.

Augusta, Georgia, United States

• Supported Cyber Security tools including but not limited to sensors and analysis tools such as eMASS, ACAS, and SIEM by consolidating noncompliant systems and remediating as needed.• Implemented and enforced RMF best practices across systems, ensuring regular software patching, system hardening, and implementing strong password policies to mitigate vulnerabilities.• Collaborated with cybersecurity team to assess security risks, implement controls, and align system configuration with NIST security framework. • Managed ATCTS accounts for compliance for both general and privilege user account requests by ensuring 2875 is valid and training is completed and uploaded.• Validated requirements for security group requests to ensure data security for all entities. • Installed and orchestrated a complete building install; completed over 250 change requests installing computers, printers, video teleconference stations, and cabling.• Monitored and reported current network health and status, upcoming outages, and unplanned outages to Cyber Security professionals and other users.• Incorporated security awareness into service desk interactions, ensuring that users were informed about cybersecurity best practices and contributing to the organization's overall security posture. • Remediated systems in pre-quarantine and quarantined status from the bi-weekly workstation vulnerability report.• Oversaw administrator and service accounts and maintained system documentation to ensure quality of accounts for over 3,500 employees including higher level executives.• Documented incident resolution procedures, standard operating procedures, maintaining documentation of incident status and contributing to the integrity computer systems, planning, and responding to service outages and applying operating scripts to support activities.

Augusta, Georgia, United States

• Provide service desk support to approximately 2.1 million worldwide users using industry practices and global service desk policy, both directly and indirectly based on customer’s requirements and needs.• Serves as the 1909 Windows 10 update T1 support, walked users through Windows 10 1909 updates and McAfee updates to ensure their system was in compliance with the DISA network policies.• Awarded the Dynamic Interaction Star award for being the top agent out of both support teams, approximately 130 agents, with the highest first call resolution and highest positive impact rate on the company’s numbers.• Provides support such as account unlocks, application troubleshooting, hardware troubleshooting, password resets, CAC certificates, and network troubleshooting.• Utilizes ITSM to record all service requests, incidents and problem management actions in the DISA Enterprise Ticketing System and perform escalation of these actions if needed.• Usage of applications such as MIAP, Bladelogic, Oracle Enterprise Management (OEM), OGDEN and Mechanicsburg LPAR to assist callers with issues.• Utilize Dameware to remote into user’s computer for software installations and other troubleshooting tasks that require system administrator rights.• Apply Active Directory knowledge to check computer OUs for statuses such as correct OU or if computer is in remediation and requires moving and running SCCM updates.• Troubleshoots software such as Jabber and Microsoft Teams to assist customers in accessing their accounts and updating profiles for usage.• Proficiently provide assistance with Outlook 2016 on network, profile, and data issues.• Identify information spillages and follow proper protocol by following the spillage reporting procedures provided in our standard operating procedures.• Resolves issues for DCS (Defense Conference System), DoD Safe, Java, McAfee, Cisco AnyConnect Secure Mobility Client, and BitLocker recovery.

Columbia,

• Managed contract for Computer life cycle for over 900 computer systems for all 7 sub organizations and 35 departments with 1200 verified users• Perform senior level System Administrator functions in an advance level computing environment• Maintain functionality and security for over 900 computers throughout the organization and its sub organization, as well as companies• Provide customer support for all related issues such as hardware replacement, enabling computer systems, and software installations for over 1200 soldiers and civilians to include classroom XIII and government mobile devices• Installed and integrated new Windows 10 Enterprise edition Version 1809 software updates via remote desktop for 1200 verified users and 800 computer systems with functionality and seamless updates• During 1809 Version updates, eliminated 96 of the 520 hours of updates by utilizing Active Directory and continuously through for noncompliant systems on the Network and updating into compliance standards• Configure and install servers and virtual systems and set up Local Area Networks for program and file sharing• Re-image computers, configure classrooms, provide IT support of relocation of office/classroom equipment, network printers, laptops and desktops

Fort Jackson, Sc

• Information Technology support at a Battalion Level, maintained communications through consistent communication with Higher echelon.• Enforce DOD regulations on wireless phones by working hand in hand with supply representatives to ensure the Battalion was within regulation and removed all wireless devices from the Battalion and all companies and replaced with wired devices• Handled all Tier 1 level network issues for the entire Battalion including it's 6 companies, ranging from 200-250 personnel

Columbia, Sc

• Evaluated future service members for qualifications by timeless training in weapons functionality and firing, combat lifesaving skills, and basic drill and ceremony and assisted with meeting qualification to succeed in the United States Army• Assisted and advised Senior Drill Sergeants on health, welfare, and training matters pertaining to the company through informal room inspections, applying interpersonal skills, and communication• Led, supervised, counseled, and trained 60 trainees 4 times a year during the 10 week cycle• Demonstrated sincere care for employees by instilling the will to win by utilizing the crawl, walk, run method to develop performance• As the Company's MACP instructor, 30 Soldiers were successfully trained and certified in Level 1 Combatives• Conducted field training to ensure 100% go rate phase testing for trainees• In processed over 1200 trainees arriving to reception for Basic Combat Training at Fort Jackson, SC fluently and flawlessly

Doral, Fl

• Provided support for the Network Enterprise in unclassified and classified networks for a JointService organization• Supervised the deployment, installation, operation and maintenance of computer systems.• Setup, configured and installed computers, network systems, audio and visual systems in support ofover 80 missions consisting in a range of 100-500 personnel• Successfully traveled with over $800,000 of systems and network peripherals in support of missionsand conferences with zero loss• Upgraded laptops and workstation peripherals such as memory, motherboard, power supplies andvideos cards as preparation for overseas travel• Collaborated cross-functionally with network teams and others to cement partnerships and achievemutual goals in technological, software, and hardware support

South Korea

• Communicated all learning and performance objectives, schedules and training assessments to higher ranking individuals• Reviewed and edited all training materials for accuracy and company policy letters• Coordinated and prioritized required training courses for over 50 personnel within the company• Trained staff during demonstrations, meetings, conferences and workshops and assisted in analyzing and assessing training and development needs for organizations, departments and individuals

Fort Gordon, Ga

• Attended classes in Network systems, Cabling, Software applications.• Extensive training in Windows systems and computer hardware • Attended A+ classes, Network +, Security + classes during training

Associate'S Degree, Multi-/Interdisciplinary Studies, General

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, Senior