Whitney Morton Email & Phone Number

• Measures, monitors, and reports daily, weekly, and monthly key performance indicators, ( KPIs).• Recruits, , hires, and trains candidates to fill various Dept. Of Driver Service positions. • Improved consistency and accuracy of weekly and monthly forecasts.• Interacts with customers and staff in a friendly manner, in order to ensure 100% customer satisfaction, gaining customer service skills.• Maximized performance by strengthening relationships with vendors, external stakeholders, and internal departments.• Streamlined company's document process to improve turnaround.• Identifies non-compliance issues and defects in the interface with the CSCs and other jurisdictions. Develops mitigation plans to strongly associated gaps and foster continuous process improvement.• Performs daily meetings with the team to establish goals, define strategies, and motivate everyone to ensure goals are met.

Conyers, Ga

• Received inquiries to resolve complicated issues impacting a driving record or other DDS database record.• Served as the direct point of contact for customers. Ensured that the customers receive a professional level of service and help with any questions and concerns.• Performed analysis of numerous documents to make accurate decisions to assist internal and external customers in a timely manner.• Delegated tasks to other team members to support the operation of the front-end.• Accountable for hiring, training and supervising team members to ensure productivity, metrics and company culture was met.• Handled and resolved critical escalation calls and customer complaints determining appropriate.• Provided feedback and follow-up to associates on performance while teaching and supporting company policies and procedures.

Lithonia, Ga

• Managed 18 team members, verifying cash received, totaling deposits, and filing closing reports. • Supported immediate and agency leadership in implementing policies and procedures to achieve our strategic goals.• Monitored and performed employee performance appraisals, provide in-service training, and take disciplinary actions when required.• Assigned duties of 18 team members and verifying daily functions to ensure productivity is met for center.• Monitored customer flow using Q-matic ticketing system.• Created employee schedules, interviewed, and trained new hires, and organized team building activities.• Implemented company policies and procedures to be followed by all employees at all times complying with the company policies.• Administered and compiled weekly and monthly performance data and statistical reports.• Resolved personnel problems by analyzing data, investigating issues, identifying solutions, and recommending actions.