Whitney Hill Email and Phone Number

•Field inbound customer service calls to support global ecommerce business. •Created marketing emails to connect and engage with our VIP clientele.•Reviewed and effectively responded to incoming customer emails and Live Chat in a timely manner.•Drive sales by pro-active involvement outreach programs.•Managed product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution.•Documented, organized, and processed customer exchange and returns paperwork.•Partnered with the Distribution team to ensure ecommerce order fulfillment remains efficient.•Managed order processing flow and participated in fraud prevention efforts to release and cancel orders.

Support sales process by managing client transactions and responding to incoming calls from clients.Compile and manipulate sales data and weekly reporting.Assist with monthly floorset and work with RTW specialist in creating Seasonal Reserve Books.Assist management with special projects.Support shipping and receiving and inventory control as requested.Manage the stock and client repair system.Visual Merchandising Intern. Saint Laurent Paris, Beverly Hill, CA 2014Assist Regional VM with organizing stock room and VIP room. Merchandising with guidance of Saint Laurent directives. Prepare merchandise for visual floor set. Travel with VM to other Saint Laurent locations.Executing the brand presentation and experience for the market.

• Assist Regional VM with organizing stock room and VIP room. • Merchandising with guidance of Saint Laurent directives. • Prepare merchandise for visual floor set. • Travel with VM to other Saint Laurent locations.• Executing the brand presentation and experience for the market.

Processed new merchandise, fulfilled online orders, and prepared packages for shipment. Executed store floor set, and transferred product to other locations.Assisted visual merchandising manager, and maintained visual standards on the sales floor.